What are the responsibilities and job description for the Case Manager JFES position at EDSI Solutions?
Overview
Salary $56,000 year
Scope of Position: The Case Manager – JFES role involves assisting individuals in becoming job-ready by addressing barriers to employment. Responsibilities include conducting assessments, developing personalized plans, and providing support with employment preparation. The Case Manager – JFES also coordinates access to resources such as training programs and support services, ensuring clients overcome obstacles and achieve successful employment outcomes.
Responsibilities
Essential Functions
- Conduct program orientations
- Provide individualized assessment of work, family and personal development needs and opportunities
- Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
- Provide referrals to appropriate One Stop services, business services unit, online learning centers, and community service or social service agencies when needed
- Work with customers to participate in and follow through with planned activities as outlined in contract with funding agency
- Provide customers with a variety of internal/external services to overcome presented barriers
- Make referrals to community partners and track those referrals until resolved
- Provide a quality service to the customer during monthly outreach, maintaining a focus on employment services to meet the customer’s career goals
- Enter quality data in a timely manner into multiple systems for record keeping purposes
- Make BIR referrals and sanctions as necessary for non-compliant customers
- Support customers in achieving their IEP goals
- Oversee customer activities and assist with workshop schedules
- Track all customer activities, including AJC services, ITAs, and other CWP initiatives
- Create solutions to customer attendance problems
- Maintain accurate individual cases files for each registered customer
- Maintain customer files as specified by contractor
- Complete JFES required documentation as outlined in contract
- Guide jobseekers through preparation of individual employment plans based on their specific occupational goals
- Review customer information (resume, background, business interest) in advance of initial meeting
- Provide customers with coaching on resumes, online presence, interview preparation, post-interview feedback, job search techniques, and sources
- Interpret customer career assessments and effectively communicate the results to customers
- Maintain timely and accurate customer/jobseeker case notes using CTHires
- Maintain accurate and well-organized case notes while also ensuring timely completion of entries
- Partner with and maintain open communication with Career Advisors and Facilitators
- Manage assigned projects/tasks within in agreed upon timelines
- Goals
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- 100% of customers are provided a quality, case noted service each month
- IEPs at 95% completed each quarter
- 100% of referrals made are entered into ETO and followed-up in a timely manner.
- 100% of customers with Individual Job Search requirements have documented weekly outcomes
Qualifications
Education and Experience Requirements:
- Bachelor's Degree required
- Prior experience in case management or a related field is required
- Familiarity with and knowledge of social services and resources to connect clients with appropriate services and resources
- Excellent written and verbal communication skills
- Experience working with customers of varying skills, experiences, and diverse backgrounds
- Experience in a fast-paced environment and managing a caseload of clients
- Demonstrated proficiency in data entry with strong attention to detail
- Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, is essential for report generation and data analysis
Salary : $56,000
