What are the responsibilities and job description for the Intake Specialist position at EDSI Solutions?
Overview
Salary $52,000 year
Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Intake Specialist position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
As Intake Specialist, you will welcome individuals and assess their eligibility for program participation. This includes greeting clients, gathering necessary information, and reviewing documentation to ensure compliance with program requirements. This role will also conduct initial interviews to understand clients' needs and goals, providing guidance on available services and resources. The Intake Specialist streamlines the intake process and connects individuals with appropriate workforce development opportunities.
Our team is growing as we enhance our services throughout the community! At the American Job Center, our team of career advisors, job developers and business services consultants have come together to provide services to assist jobseekers in their career endeavors.
Responsibilities
Successful Elements:
· Assist customers in the creation of CTHires accounts and intake applications
· Review eligibility documents and ensure that all documents are properly uploaded. If not eligible, make referrals to appropriate alternative internal/external programs
· Submit files to Career Services Manager for review
Qualifications
Experience Requirements:
· Previous experience in customer service or client-facing roles is required
· Understanding of the eligibility criteria, regulations, and guidelines governing workforce development programs
· Strong verbal and written communication skills
· Effectively interact with clients from diverse backgrounds
· Build rapport, demonstrate empathy, and maintain professionalism when engaging with program customers, staff and partners
· Attention to detail in reviewing paper and electronic forms
· Strong organizational skills and the ability to prioritize tasks effectively in a fast-paced environment
· Proficiency in using computer software and database systems for data entry, record-keeping, and generating reports
Education Requirements:
- Bachelor's Degree
Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support!
Salary : $52,000
