Account Manager

ESC has an exciting opportunity for an Account Manager working onsite in Seattle, WA to support our premier client’s publishing marketing team. The ideal candidate will have exceptional verbal and written communication skills, the ability to complete a high volume of varying tasks and projects quickly, and a track record of prioritizing work effectively, taking fast action on escalations while maintaining composure. This is a 6-month contract role that offers opportunity to work with a dynamic marketing team in book publishing and developing authors books.

Responsibilities:

• Effectively communicate with and support global authors and publishing partners.
• Partner cross-functionally with publishing business teams to create new policies and processes that ensure a great publishing experience for authors and improve author satisfaction metrics.
• Work globally and cross-functionally to represent authors’ best interests at every step in the publishing process.
• Assist department in sourcing and utilizing appropriate technology to facilitate service provided to stakeholders.

Required Skills:

• Bachelor's Degree
• 2 years previous experience in account management, customer service, relationship management, or publishing environment
• Experience managing a reactive, ticket-based request system
• Familiarity with Salesforce.com & Excel
• Prioritize work effectively and efficiently in tools.

Preferred Skills:

• Background in Marketing Ideal but not required
• Experience with Microsoft Office products and applications
• Experience in and/or knowledge of the publishing industry is a plus
• Excellent written and verbal communication skills, building relationships, and the ability to influence others externally and internally
• Proven experience in consistently meeting standards for productivity and quality and dealing with ambiguous situations
• Experience in identifying opportunities to simplify and/or automating complex processes