What are the responsibilities and job description for the HR Service Center Rep position at Educated Solutions Corp?
ESC’s premier healthcare client is seeking an HR Service Center Representative to join their organization working remotely. The role works M-F 8am-4:30pm and starts as a 3-month contract opportunity affording long-term potential for a top performer. The Service Center Rep serves as an integral member of a team providing escalated HR support to internal team members and managers.
Major Responsibilities:
- Handles escalated HR inquiries via phone, web, or email using available tools and resources.
- Resolves issues within service level agreements, documenting cases in a management tool and escalating complex issues to Tier II, COE, or HRIS teams as needed.
- Provides assistance on navigating internal resources on self-service and HR technology tools.
- Performs administrative and data management tasks and ensures adherence to quality and resolution timeframes.
- Stays updated on policies and practices to support timely issue resolution.
Qualifications:
- Minimum of two years of experience in human resources or five years of experience in customer service.
- Associate’s degree
- Must live in IL, IN, WI, or VA.
- Proficient in Microsoft Office, Microsoft Teams, Case Management Tools & Workday (HRIS preferred).
- Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics, and customer service.
