What are the responsibilities and job description for the Warranty Specialist position at Educated Solutions Corp?
ESC has an exciting opportunity for a Warranty Specialist working onsite in the Waukesha Area with our premier client, a leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies in the Midwest, Plains, and Mountain States. The Warranty Specialist plays a crucial role in efficiently processing warranty claims, ensuring a seamless experience from claim receipt to vendor payment. Reporting to Warranty Supervisor, the Warranty Specialist will contribute to the company's customer-focused approach with a professional and enthusiastic attitude. The position starts as a 6-month contract opportunity.
Key responsibilities include:
- Conducting general clerical duties.
- Processing a high volume of warranty and labor claims.
- Reconciling vendor credits with the warranty system.
- Closing out claims in the accounting system.
- Running monthly reports on open claims.
- Handling customer emails and phone calls.
- Performing other duties as assigned.
Skills and Qualifications:
- Strong organizational skills.
- Attention to detail.
- Good written and verbal communication skills.
- Proficient in Microsoft Outlook, Excel, and Word.
- Fast and accurate data entry skills.
- Ability to research discrepancies in a timely manner.
- Creative thinking ability.
- Capable of managing multiple responsibilities simultaneously.
Education/Experience:
- High School Diploma or equivalent required.
- Some experience with accounting practices is preferred.
- Customer service experience is advantageous.
