What are the responsibilities and job description for the Senior Project Specialist position at Education and Training Resources?
Job Title:
Technical Support Specialist
Summary:
We are seeking a highly skilled Technical Support Specialist to provide technical assistance and training on computer and communication systems, as well as software applications. The ideal candidate will have proven experience with diverse hardware and software, excellent customer service skills, and the ability to work independently.
Major Duties and Responsibilities:
- Provide technical assistance and training on computer and communication systems, software applications, and other technology-related topics to center staff.
- Identify and monitor communication systems, computer hardware, and software problems until they are resolved. Assist staff with application problems and respond to and resolve end-user technical issues.
- Assist in the installation and maintenance of new computers, networks, software applications, and communication systems equipment.
- Develop job aids, checklists, training materials, and resource materials for tasks performed in software.
- Maintain an inventory and library of approved software.
- Evaluate and ensure that technology is accessible and equipped with current hardware and software.
- Collaborate with Job Corps Data Center personnel and the Corporate IS Manager on matters related to systemic problems, modifications, or improvements.
- Ensure accountability for all computers and related items.
- Assist in mentoring students interested in information technology careers.
Skills/Competencies:
- Proven experience with diverse hardware and software.
- Able to adapt, integrate, and modify existing programs or vendor-supplied package programs for use with existing information systems.
- Demonstrated skills working with communication systems and networks.
- Excellent customer service skills.
- Able to work on multiple projects independently and with minimal supervision.
- Proven ability to communicate instructions and troubleshooting processes to internal customers.
Education Requirements:
Bachelor's degree in a related field (or equivalent combination of education and experience).
Experience:
Two years of experience in a work-related field. Must possess a valid driver's license with an acceptable driving record.
