Member Services Representative II-Lumberton

Job Summary

Assist members with opening a wide variety of products and services. Advise as to how best utilize credit union products and services in order to meet personal financial goals and provide the highest quality customer service. Takes loan and member service product applications. Responsible for accurate and timely loan reviews. Will work closely with Loan Officers and be compliant with Federal and State Laws and Regulation as well as with the company’s internal policies and procedures.
Demonstrates a highly motivated, positive, out going, influential personality with a strong emphasis on sales and results orientation to ensure the credit union maximizes lending and sales opportunities with members. 

Duties and Responsibilities

• Views situations from the member’s perspective to effectively respond to their needs and concerns; often going beyond the initial need or expressed concern of the member. Follows up to make sure the member’s expectations have been met or exceeded. Explains recommendations, products and services in ways members can easily understand. Demonstrates patience, respect and empathy when dealing with difficult members or their complaints.
• Open various new accounts, process necessary information and educate the members as to services/products available as a result. (For example, Visa check card, online banking, automated teller, etc.) Responsible for cross selling credit union services.
• Assist with wide variety of services including open/close Shared Certificates, account /membership maintenance, credit card/loan applications, manages outgoing wires, solve fraud issues, notary, close accounts, etc.
• Use every member contact as an opportunity to advise them about additional services or programs that might benefit them.
• Handle banking transactions and balances cash drawer daily.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Knowledge & Skills

Experience

Two to five years of similar or related experience, including time spent in preparatory positions.

Education/Certifications/Licenses

High school degree or GED required.

 Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Minimum Hourly Wage: $19.44 (negotiable based on experience)

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