Information Technology Specialist

MAJOR DUTIES AND RESPONSIBILITIES:

· Provides technical assistance and training on computer and communication systems and software applications, etc. to center staff.

· Identifies communication systems, computer hardware, and software problems and monitors those problems until they are resolved. Assists staff with application problems and respond to and resolve end user technical problems.

· Assist in the installation and maintenance of new computers, networks, software applications, and communication systems equipment.

· Develops job aids, checklists, training and resource materials for tasks performed in software.

· Keeps an inventory and library of approved software.

· Insures technology is accessible and equipped with current hardware and software.

· Works with Job Corps Data Center personnel and the Corporate IS Manager on matters relating to systemic problems, modifications, or improvements.

· Ensures the accountability of all computers and related items.

· Assists in mentoring students interested in information technology careers.

SKILLS/COMPETENCIES:

· Proven experience with diverse hardware and software

· Ability to adapt, integrate and modify existing programs or vendor supplied package programs for use with existing information systems

· Demonstrated skills working with communication systems and networks

· Excellent customer service skills

· Ability to work on multiple projects independently and with minimal supervision

· Proven ability to communicate instructions and troubleshooting processes to internal customers

EDUCATION REQUIREMENTS:

· Bachelor's degree in related field. A combination of education and experience may substitute for the degree requirement on a year-for-year basis.

EXPERIENCE:

· Two years experience in work-related field.

· Must possess a valid Driver’s License with an acceptable driving record.