What are the responsibilities and job description for the Information Technology Specialist position at Education & Training Resources LLC?
MAJOR DUTIES AND RESPONSIBILITIES:
· Provides technical assistance and training on computer and communication systems and software applications, etc. to center staff.
· Identifies communication systems, computer hardware, and software problems and monitors those problems until they are resolved. Assists staff with application problems and respond to and resolve end user technical problems.
· Assist in the installation and maintenance of new computers, networks, software applications, and communication systems equipment.
· Develops job aids, checklists, training and resource materials for tasks performed in software.
· Keeps an inventory and library of approved software.
· Insures technology is accessible and equipped with current hardware and software.
· Works with Job Corps Data Center personnel and the Corporate IS Manager on matters relating to systemic problems, modifications, or improvements.
· Ensures the accountability of all computers and related items.
· Assists in mentoring students interested in information technology careers.
SKILLS/COMPETENCIES:
· Proven experience with diverse hardware and software
· Ability to adapt, integrate and modify existing programs or vendor supplied package programs for use with existing information systems
· Demonstrated skills working with communication systems and networks
· Excellent customer service skills
· Ability to work on multiple projects independently and with minimal supervision
· Proven ability to communicate instructions and troubleshooting processes to internal customers
EDUCATION REQUIREMENTS:
· Bachelor's degree in related field. A combination of education and experience may substitute for the degree requirement on a year-for-year basis.
EXPERIENCE:
· Two years experience in work-related field.
· Must possess a valid Driver’s License with an acceptable driving record.
