What are the responsibilities and job description for the Dispute Resolution Specialist position at Educational Federal Credit Union?
Job Summary :
Interacts with cardholders via phone, providing quality service and support for disputed card transactions. Responsible for processing and investigating cardholder claims in compliance with applicable rules and regulations.
We encourage you to view and apply directly at edfed.org / careers
Duties & Responsibilities :
- Accepts cardholder disputes by phone, ensuring that outstanding service is provided.
- Gathers all pertinent information related to assigned cardholder claims.
- Investigates claims in accordance with documented procedures.
- Maintains a working knowledge of all rules and regulations governing card disputes, including Regulation E, Regulation Z, and Visa Operating Rules.
- Processes disputes within regulatory timeframes, and promptly provides provisional credit.
- Processes chargebacks, pre-arbitration, arbitration, and compliance cases within Visa guidelines to maximize recovery of funds.
- Provides feedback to the Dispute Resolution Supervisor concerning card fraud trends based on commonalities in disputes.
- Reissues cards when cardholder data has been compromised.
- Processes lost / stolen and confirmed fraud reports from third-party providers.
- Works other reports as required.
- Performs other duties as assigned by management
Requirements :
Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.
The following are some benefits offered to employees :
Job Type : Full-time
Benefits :
