Engineering Network Operations Coordinator

Overview

Are you passionate about service and communication? Join our team at EMF as an Engineering Operations Coordinator, where you’ll play a vital role in delivering exceptional support to both our EMF Team Members and loyal listeners. Reporting to the Engineering Technical Manager, you’ll facilitate work orders and ensure timely follow-up, all while championing our mission and values. Success in this role means understanding and representing EMF’s brands, staying connected with our audiences, and helping us deliver on our commitment to excellence. If you're ready to make a real impact, we’d love to have you on board!

Here's some of what you will be doing:

• Prepare and manage various written correspondence with meticulous attention to detail and accuracy.
• Support and respond to listeners, demonstrating the ability to listen well, show empathy, and effectively address the inquiry using appropriate conversational communication.
• Acknowledge and craft responses to listener emails while providing timely updates as needed by investigating network availability, using various indicators, and by obtaining updates from various team members.
• Generate and update work orders for the Engineering department.
• Assist with day-to-day administration and operational duties related to various projects and maintenance.
• Create Station Binders for new acquisitions.
• Generate work orders for new or replacement equipment.
• Coordinate and follow-through on shipping items to Field and Contract Engineers as required.
• Create work orders for Purchase Order requests to track maintenance projects for Field Engineering.
• Site specific database updates for stations that include contacts and site access information.
• Solve problems using ministry guidelines, creative solutions, and discernment.
• Perform other duties as assigned.

Here's some experience we are seeking: 

• High school diploma or equivalent.
• 2 years of experience working in a customer service environment desired.
• English writing experience and skill required, including a demonstrable and excellent grasp of English grammar, spelling, and idioms. Additional language skills are welcome!
• Proficiency with Microsoft Office (Word, Excel, Outlook), search engines, and databases desired.
• Minimum keyboard speed of 45 WPM with high accuracy.
• Experience working in a technical and/or engineering environment a plus.
• Demonstrated technical aptitude, ability to understand technical language, reports, and correspondence.
• Demonstrated ability to work on multiple, simultaneous projects.
• Demonstrated ability to learn and use related software programs/applications.
• Strong attention to detail, proven organizational skills.
• Ability to work independently, problem solve and contribute to the team.
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What can we offer you?

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

Why work for Educational Media Foundation, K-LOVE/Air1?

Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a single radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states and beyond, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values. 

“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status.  However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith.  Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”