Network Operations Center Technician Level II

Overview

The Network Operations Center (NOC) Technician monitors operations of EMF’s radio networks.  Partners with Engineers, FCC guidelines, and the highest level of quality through proactive remote communication with broadcast equipment and personnel.  The work performed takes place centrally from the EMF Headquarters’ NOC.

Focus and Scope – Essential duties and responsibilities which are basic, necessary, and an integral part of the role;

• Team Member

  Role

  Proactively influence our culture by demonstrating a positive, energetic influence throughout the ministry. Consistently represent the ministry with integrity through actions, words, and behavior that supports and aligns with our Mission and Values.
• Demonstrate the qualities of a life-time learner in the disciplines relevant to effectively perform job duties by taking personal responsibility for professional development and training.
• Actively participate and contribute to ministry wide initiatives and projects like Pledge Drives (daily shifts), Daily Prayer (one time per day), All Team Meetings, All Team Celebrations - like our annual banquet, Food and Fun Day (Rocklin Staff), and Summits (Remote Teams), Service Projects and others as announced. These initiatives, and others, are key components of the ministry, our culture and more fun to do together!
• Support and contribute to ministry endeavors by following employment policies and practices and supporting a safe and healthy work environment.  Specifically, follow EMF’s Injury Prevention and Safety program, support and maintain safety standards, and participate in safety training.
• Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity. Achieves a satisfactory level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise.

NOC Technician II 

NOC Technician I scope plus:

• Use advanced trouble-shooting skills to isolate and repair equipment and/or resolve software/firmware problems in broadcast equipment.
• Assist Engineers with operation, testing, and remote repair of broadcast equipment (such as remote-control equipment, satellite-fed equipment, and communications equipment) used in radio broadcasting.
• Partner and communicate with employee and contract Engineers in Rocklin and in remote locations to accomplish objectives and tasks.
• Create, update, and close work orders.
• Proactively adjust/recover Network Operations Center equipment to ensure uninterrupted service.
• Contribute to documentation of processes and procedures, adhering to EMF Documentation standards, as required, and directed by supervisor.
• Carry out other duties as assigned by supervisor.

Team Member

Role

NOC Engineer Role Specific

Key

Relationships

Reports to:             Network Operations Manager

Direct reports:       n/a 

Our Culture – Who we are and what we are called to.

Mission

Create compelling media that inspires and encourages our listeners to have a meaningful relationship with Christ!

We use music, individual’s gifts, talents, and short educational features to build relationships with our listeners through our media channels. The currency from these relationships is trust, and through that trust we help people respond to a God who loves them, gave Himself for them, and wants to be the center of their lives. Our desire is to work together with our listeners to demonstrate Christ’s love through service in their local communities.

Values

We Trust in God: Our faith, trust, and hope is in Christ. God’s Word guides our decisions, refreshes us, and creates an unshakable faith. Our dependence on God is reflected in our commitment to prayer.

Create an Extraordinary Impact: We serve an extraordinary God who deserves our all. He allows us to create, produce, and share media with His life-changing message.

We are Passionate, Creative, and Have Fun: Innovative ideas and solutions, individual initiative and having a good time make our work and lives more interesting.

Learn, Improve, and Grow: We challenge and stretch ourselves, each other, and the ministry to realize the full potential God has given us.

In His Strength: It is not about us.

Qualifications and Requirements

Education

• Bachelor’s degree in computer engineering, software programming or other related field, or 5 years of related experience and/or combination of education and experience with consistent demonstration of proficiency, competency, and accuracy under moderate supervision.