What are the responsibilities and job description for the Client Management - Lead position at Educational Testing Service?
About ETS :
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities : PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
Position Summary
The Client Management – Lead acts as an ‘Account Manager’ and provides key client contact on higher revenue / higher risk contracts. In the case of very large contracts, this role serves as the key client contact for an end-to-end process associated with contract and is accountable for strategic interfaces with the client.
Responsibilities
Client Relationship Management
Ensure effective resolution of all customer escalated issues
Establish clear and realistic agreements with client in regard to contract scope, schedules, deliverables
Ensure consistent ‘one voice of ETS’ communication to client
Contract Mgmt. / Change Requests
- Effectively renegotiates change requests
Business Development
Financial Management
Contribute to RFP (Request for Proposal) process
Negotiate to minimize negative financial impact of change requests on margins.
Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
Education
Bachelor’s degree required.
Advanced degree in Education, Education Measurement, Product Content or a relevant combination of education and experience is preferred.
Relevant Years of Experience Required :
LI-NK1
LI-REMOTE
ETS is mission driven and action oriented
We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
ETS is an employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and accessibility in education. We are dedicated to building teams that capitalize on the various backgrounds and experiences of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.
