SIS Training Manager

Hours: Eight-hour shift M-F within 4:00 AM to 6:00 PM Arizona Time operating hours.

Salaried: Yes Supervisory Level: Yes

TRAVEL: 25-50%

Job Purpose:

To manage a team of trainers delivering training sessions to new and existing Edupoint customers and staff, create and maintain quality training guides and related materials, develop an effective and interactive training methodology, and develop new training events as needed. Additionally, the SIS Training Manager will also provide onsite and remote product training to Edupoint’s staff and clients as well as help administer webinar events or product demonstrations as part of their regular duties.

Job Summary:

The primary purpose of this role is to oversee and lead a team of skilled trainers responsible for delivering comprehensive and engaging training sessions to both new and existing Edupoint customers and as well as Edupoint staff. This includes ensuring the design, development, and ongoing maintenance of high-quality training guides, instructional materials, and resources to support effective learning outcomes.

Additionally, the role involves creating and refining an interactive and impactful training methodology that enhances participant engagement and knowledge retention. The manager will also identify training needs and develop innovative training programs and events to address emerging requirements, ensuring alignment with organizational goals and fostering continuous improvement.

The SIS Training Manager also interfaces and collaborates with other Edupoint departments such as Implementation, Partner Success and Sales for the purpose of scheduling and providing onsite and remote product training to both new and existing customers during the post implementation phase.

Job Duties:

§ Oversee and lead a team of trainers delivering training sessions to new and existing Edupoint customers and staff

§ Design, develop, and maintain high-quality training guides, instructional materials, and resources to support effective learning outcomes

§ Ensure training sessions are comprehensive, engaging, and aligned with organizational objectives

§ Develop and implement interactive and impactful training methodologies to enhance participant engagement and knowledge retention

§ Identify training needs through collaboration with stakeholders and performance assessments

• Establish positive client relationships and ensure client satisfaction

§ Act as a subject matter expert and product liaison for areas of the system

§ Develop innovative training programs and events to address emerging requirements and ensure alignment with organizational goals

§ Monitor and evaluate the effectiveness of training programs, adjusting as needed to foster continuous improvement

§ Provide guidance, support, and professional development opportunities for the training team

§ Stay informed about industry best practices and incorporate them into training strategies

§ Collaborate with other departments to ensure training initiatives align with broader organizational goals

§ Utilize various delivery methods as appropriate for training and onboarding presentations which may include both onsite and remote presentations conducted in person, by way of Zoom, through Webinars, Lunch and Learns, small group training and one-on-one training

§ Promote the best practice guidelines for the training of Edupoint software

§ Work closely with Edupoint’s Implementation team to plan and execute training project plans

§ Participate as requested in Sales demonstrations

§ Maintain competency in all areas of the application as new features are added

§ Provide prompt, accurate and knowledgeable support to Edupoint’s customers by responding to, researching, troubleshooting, diagnosing and resolving highly complex technical questions received via telephone calls, e-mails and through the customer portal

§ Use available resources to research issues such as the incident tracking system, knowledge base, documentation etc.

§ Participate in the creation of customer RFP response materials

§ All other duties as assigned

Job Requirements-Knowledge/Skills/Abilities:

• Knowledge:

§ Proficiency in computer applications, such as Microsoft Word, Excel, incident tracking systems

• Understanding of relational databases

§ Knowledge or background in K12 Education

§ Knowledge of Synergy Student Information Systems

• Skills:

• Extraordinary customer service skills with the ability to go beyond the client’s expectations
• Exceptional analytical skills and ability to utilize creative problem solving techniques
• Excellent business/technical verbal and written communication skills; must communicate in a clear and professional manner during telephone calls, e-mail communications and with peers
• Strong interpersonal skills

§ Experience conducting technology training

• Abilities:

• Ability to effectively communicate at multiple levels with customers (i.e. technical / management)
• Ability to work in a dynamic, fast-paced environment
• Ability to multi-task in a fluid environment
• Ability to effectively prioritize work
• Ability to quickly learn new software and applications
• Ability to convey complex information so non-technical individuals can understand
• Ability to work in a dynamic, fast-paced environment
• Ability to multi-task in a fluid environment
• Positive attitude, self-motivated, enthusiastic, goal oriented, able to focus on details, diligent
• Ability to train and mentor staff members
• Ability to foster and maintain a positive and energetic work environment
• Ability to construct and execute SQL Statements and experience with software testing and software design specification is highly desirable

MANAGERIAL DUTIES-MANAGER:

• Provide supervision, coaching, and staff development to the assigned team
• Implement directions from immediate supervisor
• Manage time and the allocation of team resources to assigned tasks and projects
• Provide recurring status and key progress indicator data to senior management
• Assign and enforce work deadlines for assigned staff
• Conduct daily stand-ups and regular one on one’s with direct reports
• Partners with HR to recruit and fill open positions
• Prepare and present goals, progress towards goals and company initiatives during All Management Meetings
• Perform all administrative supervisory tasks for assigned team (performance reviews, PTO requests and tracking, etc.)

RECOMMENDED INTERNAL PRE-QUALIFICATIONS:

• None

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree or equivalent work experience in software training or adult learning
• Experience working with web-based applications (IIS)
• Experience in a K-12 education environment

CERTIFICATES, LICENSES, REGISTRATIONS:

• None

Typical Physical Demands and Work Environment:

Work may require sitting for long periods of time; also stopping, bending and stretching for files and supplies, occasionally lifting files, objects or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary. Hearing must be in the normal range for telephone and video conferencing contacts. Visual acuity necessary to work extended hours on computer screens. Ability to work in an environment with moderate noise and which can be fast paced and project intensive. Travel and some extended overnight trips in the performance of duties may be required.

Company disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.