Support Engineer Level I

Support Engineer- Level 1

Fully On-site, Monday through Friday in Westchester County

Salary Range: $45,000-$55,000

Certifications - A , Google IT Support, MCSP, CLA, ITTL Foundation or equivalent experience

Essential Job Functions

• Provide first-level technical support to end-users by promptly responding to their inquiries, troubleshooting problems, providing instructions, and resolving issues related to hardware, software, connectivity, remote access, and other IT systems. 

• Answer all Helpdesk support requests providing excellent customer service and prompt technical assistance. 

• Work closely with senior IT team members and vendors to provide support and maintenance of all applications. 

• Install, modify, upgrade and repair IT hardware and software as needed. 

• Assist with creating, updating, and publishing instructional documents. 

• Excellent attention to detail with the ability to multi-task. 

• Must have the ability to work as part of a team, as well as independently. 

• Analyze and solve technical problems by using problem-solving skills. 

• Assist with managing and maintaining all hardware inventory.

Required Skill Set:

• Proficient in the Microsoft Windows and Google Apps suite of products   

• Outstanding customer service and interpersonal skills. 

• Basic Wired and Wireless Networking troubleshooting skills. 

• Software and hardware troubleshooting skills.

• Installation and Troubleshooting of Software 

• Installation and Troubleshooting Printers and Scanners 

• Troubleshooting Chromebook and IOS Devices 

Bonus Skill Set: 

• Experience with Microsoft Active Directory or Azure AD 

• Experience with Windows Deployment (Ghost, MDT, SCCM, Intune) 

• Experience with managed/configurable switches 

• Experience with MDF Solutions (JAMF Pro, Microsoft InTune, AirWatch, Radix, etc.) 

• Experience with Google Admin Console 

• Experience with Content Filters (Lightspeed Relay, GoGuardian, etc.) 

School Preference:

Bachelor of Science Degree preferred but not required.

Note: Candidates require fingerprinting and background checks. Candidates will have to comply. Candidates are required to have a vehicle for minimal travel between buildings.