Demo

SAP S/4 Service Cloud Consultant

Edvenswa Enterprises
Tacoma, WA Full Time
POSTED ON 3/28/2025
AVAILABLE BEFORE 4/26/2025
Job Title: SAP S/4 Service Cloud Consultant Location: Tacoma, WA (Hybrid)

Key Responsibilities

  • Analyze client business processes and requirements to develop tailored SAP Service Cloud Utilities Call Center solution
  • Configure and hands on with the testing of SAP Service Cloud Utilities Call Center solution to ensure they are aligned with business requirements
  • Provide expert guidance on utilities industry best practice with SAP Service Cloud Utilities Call Center Solution
  • Manage project work and customer expectations throughout the project life cycle
  • Ability review and provide guidance to functional team in business process document/functional specs write-up; configure the system and problem solving
  • Collaborate with cross-functional teams both internal and external; including developers and offshore teams
  • Hand-on experience in configure SAP Service Cloud and SAP S4HANA IS-U for system integration
  • Solid understanding of utility business process, especially in customer service: customer interaction, account identification and MIMO process
  • In-depth understanding of SAP ISU data model
  • In-depth understanding of SAP Service Cloud Project Life Cycle in pre and post go live activities
  • In-depth understanding of MIMO process
  • In-depth understanding of SAP Service Cloud Utilities Call Center standard functionalities
  • In-depth understanding of data replication between SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
  • In-depth understanding of the extensibility framework of SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
  • Minimum of one green field end-to-end SAP CRM 7.X Utilities Call Center implementation

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