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L2 Technical Support Consultants

Edvenswa Tech Inc
Norwich, NY Contractor
POSTED ON 2/25/2025
AVAILABLE BEFORE 8/19/2025

Hello All,

Job Title : L2 Technical Support Consultants

Duration: 6 Months

Locations: Cincinnati, OH/Norwich, NY/Grand Rapids, MI/Clearwater. FL/ Bohemia, NY/Vandalia, OH/Dayton, OH/Pompano Beach. FL/Lynn, MA/ West Jefferson, NC


Mail id: saikumar.dalai@edvenswainc.com 



L2 Technical Support – Break/Fix, Imaging, and Vendor Coordination


Responsibilities:

Provide break/fix support for desktops, laptops, and peripherals

Re-image devices and reinstall/configure applications as needed

Troubleshoot Windows OS, hardware, and enterprise applications

Coordinate with third-party vendors for escalations and hardware replacements

Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)

Requirements:

2-5 years of experience in L2 IT support

Strong troubleshooting skills for hardware, software, and OS issues

Experience in an enterprise IT environment

Preferred certifications: CompTIA A , ITIL Foundation


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