What are the responsibilities and job description for the Associate High Net Worth Products and Services Manager position at Edward Jones?
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Team Overview:
Wealth Management Advice and Solutions (WMAS) is responsible for leading the firm in ensuring our clients are on track to meet their financial goals. Products is an area within WMAS focused on enabling personalized client outcomes by leading the strategy and evolution of the firm's wealth management offering. We provide clients with a broad supply of quality products and services, aligned with the firm's advice and guidance, to meet our clients' personalized needs.
Edward Jones' high net worth segment is a growth area in which the firm is investing to develop a new, premium client offering, inclusive of a set of competitive products and services. The High Net Worth Advice, Planning, Products & Services (HNW APPS) team owns the portfolio of HNW products and services – from product strategy to ongoing management. We partner both across Edward Jones and externally to innovate, build, deliver, and manage the APPS needed to serve our high net worth clients. As part of this team, you will have an opportunity to shape Edward Jones' high net worth strategy and collaborate with matrixed teams to deliver against our products and services roadmap.
The HNW APPS team deploys multiple methods to deliver value to HNW clients, including a HNW Referral Network, product and service partnerships, and leading through other WMAS and firm initiatives. Team members will have the opportunity to contribute to and/or lead matrixed teams in support of one or more of these areas.
What You Will Do:
**This position is known internally as an Associate Product Manager
Wealth Management Advice and Solutions (WMAS) is responsible for leading the firm in ensuring our clients are on track to meet their financial goals. Products is an area within WMAS focused on enabling personalized client outcomes by leading the strategy and evolution of the firm's wealth management offering. We provide clients with a broad supply of quality products and services, aligned with the firm's advice and guidance, to meet our clients' personalized needs.
Edward Jones' high net worth segment is a growth area in which the firm is investing to develop a new, premium client offering, inclusive of a set of competitive products and services. The High Net Worth Advice, Planning, Products & Services (HNW APPS) team owns the portfolio of HNW products and services – from product strategy to ongoing management. We partner both across Edward Jones and externally to innovate, build, deliver, and manage the APPS needed to serve our high net worth clients. As part of this team, you will have an opportunity to shape Edward Jones' high net worth strategy and collaborate with matrixed teams to deliver against our products and services roadmap.
The HNW APPS team deploys multiple methods to deliver value to HNW clients, including a HNW Referral Network, product and service partnerships, and leading through other WMAS and firm initiatives. Team members will have the opportunity to contribute to and/or lead matrixed teams in support of one or more of these areas.
What You Will Do:
- Collaborate with team members to support the design, development and management of competitive, innovative and high quality products & services that align with firm advice and guidance in collaboration with internal and external stakeholders. Gather data and insights and conduct analysis of moderate complexity that inform product strategy and development.
- Collaborate with cross-functional teams to develop and integrate products and services into the client and branch team experience for HNW offerings.
- Support the orchestration of HNW products and services, which includes ensuring roadmaps for training, positioning, marketing, product lifecycle, etc. are in place, high quality, and aligned to the business strategy.
- Responsible for HNW APPS product or service partners, referral network members and/or matrixed team relationships of moderate size, complexity, number or impact in order to:
- Manage and maintain the portfolio of products and services including influencing and helping prepare recommendations to firm governance committees to add / remove / change products, services or vendors as needed.
- Help identify gaps and opportunities in products and services. Help shape, maintain and execute roadmap to address gaps in alignment with firm strategic direction.
- Resolve moderately complex / broad HNW products and services issues as escalated. Contribute to root cause analysis to prevent future occurrences.
- Interface with internal and external peer contacts (e.g. relationship managers, HNW Segment, WMAS, Branch Teams, Experience COE, Change & Enablement, Legal, Compliance, Risk, Operations, Digital).
- Ensure that products and services literature and enablement resources are effective (quantity and quality), aligned with key firm messages and compliant. Assist in the design of efficient and effective ongoing processes and controls.
- Serve as a subject matter expert for the assigned HNW products and services for the firm. Includes foundational knowledge of product partner products features, benefits, pricing, etc. and their relative positioning in the marketplace.
**This position is known internally as an Associate Product Manager
What Experience You Need:
- Bachelor's degree required with quantitative discipline preferred (e.g. business, finance, economics, accounting, etc.).
- 3 years of relevant financial services experience
- Product management, product strategy/development, and or consulting experience strongly preferred
- Series 7, 66 required within 12 months of hire.
- Strong cross-functional collaboration
- Data driven problem solving and decision making
- Plan, organize and prioritize across multiple bodies of work
- Ability to navigate moderately complex business situations to drive towards action and results
- Highly collaborative with solid written, verbal and presentation skills
What Could Set You Apart:
- Broad and some advanced knowledge of High Net Worth products and services
- Experience in High Net Worth client wealth management
- Progress toward advanced degree or relevant industry designation(s) preferred (e.g., MBA, CFP, CFA, ChFC,)
- Strong technical aptitude and analytical skills
- Intermediate proficiency with systems and tools such as MS Office
*Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
