What are the responsibilities and job description for the Design Lead - Experience Center of Expertise position at Edward Jones?
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
An Interaction and Communication designer at Edward Jones supports the firm’s transformation in delivering experiences of value for clients, branch teams and associates. You play an important role in the development of user-centric experiences by creating engaging and creative visuals that communicate and represent the brand.
You are passionate about delivering phenomenal user-centric graphics, showing proven success in ownership, bias for action, and thinking big as a visual designer. You're a versatile designer who loves being part of dynamic, multidisciplinary teams of researchers, analysts, strategists, business and technology SMEs to tackle a wide range of user and business challenges.
What You'll Do:
You are passionate about delivering phenomenal user-centric graphics, showing proven success in ownership, bias for action, and thinking big as a visual designer. You're a versatile designer who loves being part of dynamic, multidisciplinary teams of researchers, analysts, strategists, business and technology SMEs to tackle a wide range of user and business challenges.
What You'll Do:
- Create visuals, prototypes, and design collateral (digital and print) that support and deliver user-centric experiences, achieve business objectives, and adhere to brand standards
- Concept designs
- Interactive prototypes
- Data visualizations
- Illustrations
- Infographics
- Experience journey visuals
- Ecosystem maps
- Presentations and PowerPoint templates
- Print design
- Have a wide range of visual design skills, can design in digital and print formats
- Confidently present visual design concepts, clearly articulate ideas, and participate in collaboration and ideation sessions with leaders, developers, and stakeholders
- Understand, and be able to, integrate user research insights into designs; use insights and key findings to support design decision-making
- Be comfortable working and flexing in ambiguity; Ability to handle multiple tasks with competing deadlines
- Be comfortable working with executives to "understand the ask" before jumping into action
- Stay current with design trends and best practices, and share your knowledge with others
- Have a high attention to detail and solve a range of design challenges
- Build relationships with key stakeholders and design peers
- Respond well to direction, embrace feedback and change
- Support work teams to achieve clear problem statement definition, define big ideas and capabilities, and pressure-test ideas through design research, test and learn methodologies, and value evaluation for return on investment.
- Effectively communicate in verbal and written venues to senior level leaders to present strategic opportunities, align to firm strategy/goals/objectives, define business cases, and develop strategic roadmaps.
- Negotiate business outcomes with other design leaders and define design outcomes.
- Quickly build trusting relationships. Provide coaching, feedback and guidance to business leader collaborators, squad members, and junior peers of their craft.
- Provide day-to-day indirect people and direct process leadership, without direct management authority, to a multi-disciplinary team made up of both leaders and associates within a design team.
- Co-lead alignment between design, business, and delivery workstreams to integrate business analytics, business capabilities, user and market research into the solutioning process to ensure outcomes delivered appropriately balance user value, business value, and feasibility.
- Exercises strong critical thinking and sound judgment while independently making decisions within division level projects and providing consultation and oversight to those executing department level projects. In doing so, the lead:
- Evaluates a range of potential capabilities including change management, design thinking, process design, process improvement, and project/program management to achieve the project's desired outcome.
- Gathers and evaluates necessary perspective to independently make decisions without input from higher levels.
- Investigates and resolves escalations with varying and high degrees of complexity and impact.
- Identifies and mitigates risks associated with designed experiences delivering on user needs and business outcomes.
- Successfully oversee and/or directly lead multiple division level projects concurrently.
- Co-lead the development and/or improvement of processes that have firm-wide benefits, changing the fundamental way the firm creates, captures, and/or delivers value for a particular client or colleague segment or strategy.
What You'll Need:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.
- Bachelor’s degree in a field of Design
- e.g. Graphic Design, Fine Arts/Studio Design, Interaction Design, User Experience Design, Visual Design, Industrial Design
- 5 years of progressive design experience
- Advanced skills in digital and print design. Ability to design prototypes, visuals, and collateral at the corporate level that achieve business objectives and adhere to brand standards.
- Direct or indirect people leadership experienced leading design teams to a fluent level of collaboration preferred
- Demonstrated strong verbal and written communication skills, building relationships at all levels of the organization, and effectively tailoring messaging and approach to multiple audiences
- Ability to quickly engage and inspire a diverse, multi-disciplinary team
- Expertise in design tools (Figma, Illustrator and Photoshop, and PowerPoint)
- Knowledge of emerging design trends and technology related to one’s own discipline
- Clearly communicate design decisions to stakeholders
- Change agility and comfort operating and flexing in ambiguity; Ability to handle multiple projects with competing deadlines
- Experience in DevOps Methodologies (Agile, Waterfall, etc.) desired
- Some travel required
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.
