What are the responsibilities and job description for the Director, Business Performance position at Edward Jones?
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Opportunity Overview
The Business Performance Director will lead the team of business performance leaders designed to set the vision for how we deliver and enhance Performance Reporting dashboards, packages, and regular processes for Market Management (MMK) and Branch Development overall with the goal to communicate business metric and financial results, drive accountability and facilitate resource allocations/tradeoffs to achieve the United States Business Unit (USBU) objectives. This leader works in partnership with USBU, Firm Analytics and Firm Strategy to align at the enterprise level on short- and long-term goals and strategies and leads division business performance for the enterprise. In that process, this leader will be responsible for helping to influence at the Senior Leader level including operating committee (OC) and executive leadership team (ELT). This leader will also own the overall approach including developing and maintaining a market segmented framework and the alignment of sub capabilities needed to support the overall business performance capability MM.
What you'll do:
The Business Performance Director will lead the team of business performance leaders designed to set the vision for how we deliver and enhance Performance Reporting dashboards, packages, and regular processes for Market Management (MMK) and Branch Development overall with the goal to communicate business metric and financial results, drive accountability and facilitate resource allocations/tradeoffs to achieve the United States Business Unit (USBU) objectives. This leader works in partnership with USBU, Firm Analytics and Firm Strategy to align at the enterprise level on short- and long-term goals and strategies and leads division business performance for the enterprise. In that process, this leader will be responsible for helping to influence at the Senior Leader level including operating committee (OC) and executive leadership team (ELT). This leader will also own the overall approach including developing and maintaining a market segmented framework and the alignment of sub capabilities needed to support the overall business performance capability MM.
What you'll do:
- Serves as a trusted finance and business partner to a broad range of stakeholders.
- Demonstrates integrated and highly agile ability to think operationally (next 12 months) and strategically (next 10 years) to proactively identify the best questions to address and answer with respect to financial and overall performance.
- Ability to then translate into high-value, actionable insights for the firm and business partners.
- Proactively develops new analyses and thought frameworks to serve firm, segment, and/or functional stated and unstated needs.
- Demonstrates expertise beyond Finance, including (Branch, Service, Operations, Strategy, Segments, etc.), a well-informed external POV, and knowledge of strategic trends. Through their team and broad influence, delivers output that supports the allocation of firm resources to their highest and best use.
- Maintains and optimizes Monthly Performance Review across Branch Development with input into firm performance review processes leveraging and improving national best practices, and provides, in partnership with support functions, analytic, financial, and operational consulting for division team on potential adjustments to achieve targets and objectives.
- Develops Metrics that Matter, Region Key Measures, financial reporting and other data and reporting sources to identify the biggest opportunities for a division and constituent markets. Direct the development and scale of ad-hoc reporting improving the "state of the art" across all divisions. Provide consultation to the Division Leader recommending strategies, doing root cause analysis, and articulating trade-offs which will enable the Department Leader to make decisions on what to prioritize and how to allocate resources across markets.
- Sets processes to analyze and communicate sales, productivity, and efficiency metrics that drive future strategies. Communicates strategies with Market Management and Branch Development Leadership Teams and cross functional teams to implement. Provide sales, revenue, and expense projections, and develop targets to achieve a sustainable business model aligned to market outcomes. Account for competitive landscape and specific competitors when shaping plans and strategies.
- Collaborate with, influence across, and lead peers and leadership within business performance team, escalating opportunities and best practices to drive organizational improvements, present and influence at senior most branch development and enterprise levels. Partner across organization broadly, including human capital, Firm Analytics, Finance, and Data & Insights organizations.
- Leads and develops a team of highly complex and analytical business performance leaders supporting across division leaders, across market management, and across the firm broadly.
What you'll need:
- Bachelor's degree, Master's degree, advanced degree, or other advanced certification is required.
- Series 66 and Series 7 preferred.
- 6 years of experience required with 11 years of experience preferred.
- 5 years of formal leadership experience required at a senior level managing complex organizations.
- Strong knowledge of the firm and its business practices and processes.
- Strong knowledge of the field structure and region/market operating system.
- Proficiency in analytic/technical knowledge of business performance (metric, financial, connectivity between the two), market trend analysis and tools.
- Appropriate knowledge of applicable technology for both the functional area and for the firm.
- Critical thinking ability to synthesize all relevant data points to arrive at decisions.
- Business acumen which includes a broad understanding of go to market strategies/sales needs and financial acumen in understanding the impact of business decisions on market, division, and firm economics.
- Communication ability to synthesize relevant data points, decision making process, and approach and communicate to a variety of audiences in a variety of settings appropriately.
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
