What are the responsibilities and job description for the Legal Administrative Assistant – Complaint Investigations position at Edward Jones?
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Team Overview:
Our Legal Division works to enhance solutions for millions of clients and their families. We are looking for a Legal Administrative Assistant to support and accelerate the work and results of the Complaint Investigations Team. This opportunity will afford the successful candidate the opportunity to be a part of a culture that inspires the individual and supports them so that they can care for their colleagues and assist in building a team focused on delivering solutions.
What You'll Do:
In this role, you will be critical to the team's success in ensuring the firm meets specific regulatory requirements relating to complaints. With the input of your team, you will find new ways to enhance processes and procedures. This position requires extensive computer usage – typing, emails, data entry, and web-based navigation, while assuring the timely and accurate entry of legal documents and information within a case management system.
Under general supervision, the associate will be responsible for:
Our Legal Division works to enhance solutions for millions of clients and their families. We are looking for a Legal Administrative Assistant to support and accelerate the work and results of the Complaint Investigations Team. This opportunity will afford the successful candidate the opportunity to be a part of a culture that inspires the individual and supports them so that they can care for their colleagues and assist in building a team focused on delivering solutions.
What You'll Do:
In this role, you will be critical to the team's success in ensuring the firm meets specific regulatory requirements relating to complaints. With the input of your team, you will find new ways to enhance processes and procedures. This position requires extensive computer usage – typing, emails, data entry, and web-based navigation, while assuring the timely and accurate entry of legal documents and information within a case management system.
Under general supervision, the associate will be responsible for:
- Managing high volumes of tasks and projects in an organized and prioritized manner.
- Managing intake and opening of client complaint files.
- Managing email inboxes for verbal complaints, written complaints, and regulatory filings.
- Managing incoming calls from clients and firm associates.
- Completing regulatory filings related to compliant matters with an emphasis on accuracy and timeliness to avoid regulatory scrutiny and late filing fees.
- Handling multiple, competing priorities in an efficient and effective manner.
- Reacting with appropriate urgency to situations and events.
- Discerning priorities and proactively managing timelines.
- Utilizing sound judgment to determine urgency of situations and escalate, as necessary.
- Anticipating when follow up is needed and delivering.
- Creating, updating, and maintaining reports requiring compilation of data from different sources and systems.
- Managing privileged and confidential information on an ongoing basis.
- Reviewing highly confidential information and creating reports while working within document retention schedules.
What Experience You'll Need:
What Could Set You Apart:
- 3 years of administrative support, or equivalent, is required; experience in an in-house legal environment is preferred.
- Experience processing different types of business and/or legal documents while understanding their implications.
- Advanced proficiency in Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, Adobe Professional, various web-based applications, data entry and/or electronic records management and document management programs, as well as a general comfort with learning new technology.
What Could Set You Apart:
- Bachelor's Degree
- Experience or knowledge of the Financial Services Industry
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
