Product Operations Manager - Digital

The Digital Portfolio Operations Department is responsible for operationalizing the standards, strategies, and processes for how our digital products and services are delivered and ensures portfolios and product teams are set up to deliver consistently and with low friction. This department is an agile-run department and serves as an ambassador for agile principles across all aspects of product development. In order to drive continuous improvement and seamless agile product delivery.
The Product Operations Manager focuses on:

· Financial Management

· Resource Management

· Reporting and Insights

· Communication Strategy

· Process Optimization

In short, our goal is to transform the efficiency of the entire product team by streamlining critical routine tasks and facilitating better communication across the whole organization.

Responsibility Summary:

• Be the financial reporter of each portfolio to the Director. Partner with the Director and their leaders to provide monthly financial reports using Apptio.
• Streamline and perform routine tasks for the large, complex product team(s) and portfolio related to funding, invoicing, resource management and their governance processes.
• Maintain oversight of product team roadmaps, templates, guides, and references for product teams.
• Establish and roll out best practices related to portfolio and product processes, communications or metrics and ensure consistent practices are used across the product teams.
• Responsible for the product tools and advocating for change with tool owners to drive efficiency and effective collaboration with product teams.
• Act as the portfolio and product’s data champion. Make the right data available to portfolio leadership and product teams or maintain key datasets by working with product leadership, data owners, or data analysts to establish key metrics, reporting, and visualizations.
• Drive cross product, project, or program collaboration to ensure Portfolio Owner, Product Manager or product leadership has necessary information to effectively deliver a customer-centric product.

Team Responsibilities:

· Serve as a key influencer on enhancements and improvements to the team processes, systems and workflow tools.

· Serve as a resources for peers and proactively assist as knowledge gaps are identified.

· Accountable for proactively maintaining capacity and other work-related documentation.

• BA/BS degree or equivalent years of experience working in product management, project management, or program management roles in technology or operational teams
• 3 years experience in financial management for an area.3 years' experience delivering outstanding user or stakeholder experiences.
• 3 years project management experience, including Agile or SAFe frameworks.
• Exceptional organization skills and attention to detail
• Experience executing and working in cross-functional team environments and working with 3rd parties to drive results
• Experience working with data to identify trends, generate insights, and problem solving
• Ability to juggle multiple activities at once and ensure timely delivery of each.

• · Experience working with Apptio, Clarity, Aha!, Jira, and Tableau
• · Experience with financial analysis
• · Experience with data and infrastructure teams
• · MBA or graduate degree a plus.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.