Electrical Service Coordinator

NOW HIRING

We are seeking a highly organized and motivated individual to join our team as a Electrical Service Coordinator. As a Service Coordinator, you will play a crucial role in assisting in the routing and re-routing of the technicians based on the schedule provided and interact with the customers to determine their needs by performing the following duties.

Duties/Responsibilities:

• Works effectively with Field Service Managers and Service Manager to dispatch / assign workers to sites during business hours which could include weekends and holidays.
• Ability to schedule manpower and prioritize work schedule based on customer-required ETA.
• Coordinate with customer POC to find acceptable times for tech to be dispatched to site.
• Communicates known updates re: client/site/equipment to the Service System Administrator to ensure the ERP is always up to date.
• Maintains quality service by following organization standards.
• Enter incoming service calls via email or by phone into dispatching software.
• Answer all incoming phone calls before the third ring.
• Timestamp techs and log labor and parts used into software.
• Enter materials into purchase orders when needed.
• Edits/Updates work order attachments or file names to assist with future recall or billing needs.
• Generates appropriate paperwork / forms for assigned technicians as needed.
• Be available to answer technician questions.
• Debrief Service Technicians after completion of each call and update work order in ERP.
• Maintain the dispatch board / schedule.
• Update service database from service ticket.
• Communicate with service billing and other departments to answer questions and concerns.
• Provide premier customer service to internal and external customers at all times.
• Other duties as assigned.

Required Skills/Abilities:

• Must have a working knowledge of MS Word, MS Excel and MS Access
• Must have strong math skills.
• Must have excellent communication skills, both oral and written.
• Strong attention to detail and enjoy working in a fast paced environment.

Education and Experience:

• High school diploma/GED and two years training; OR equivalent combination of education and experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Hours are Monday to Friday, 9 am to 6 pm to maintain 40 hours a week.

We offer competitive compensation, including benefits such as health insurance, retirement plans, and paid time off.

If you are passionate about helping others, possess the necessary skills, and are ready for a challenging yet fulfilling role as a Service Coordinator, we encourage you to apply.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $23 - $25