What are the responsibilities and job description for the Ambassador of First Impression position at Edwards Estate & Elder Law?
**Job Overview:**
We are seeking a skilled Client Relations Specialist to support our team at Edwards Estate & Elder Law. As a key member of our staff, you will be responsible for providing exceptional service to our clients and stakeholders.
The ideal candidate will have excellent communication skills, be able to multitask, and possess strong organizational and technical skills. They must be able to maintain client confidentiality and work with minimal supervision.
Duties and Responsibilities:
- Support the Managing Partner and all staff members with the current vision & mission.
- Answer the phones and communicate with clients, professionals, the court, and government offices via phone and email.
- Confirm appointments with clients via telephone and email.
- Maintain, record client payments, and tidy the office space to welcome clients and keep the firm's tasks efficient.
- Scan, label and file all incoming and outgoing mail and documents.
- Assemble, prepare and post documents for mail or delivery.
- Serve as a witness in estate planning signing ceremonies.
Requirements:
- High School Degree or GED.
- Extensive experience answering phones with a client intake background.
- Proficient in Microsoft 365 (Word, Teams, Outlook, Calendar, Excel).
- Background in law or other professional office preferred but not required.
- Bilingual is also preferred but not required.
Perks and Benefits:
- Paid time off.
- Health insurance including medical, dental, vision, and life insurance available after an introductory period.
- Wellness perks include an in-house Full Kitchen, Exercise Room, and Relaxation Room.
- Onsite private shower for those who wish to exercise on-site.
