What are the responsibilities and job description for the Engineer I, Technical Product Support, Endotronix position at Edwards Lifesciences Corporation?
Edwards Lifesciences is growing and our Engineer I, Technical Product Support, Endotronix position is a unique career opportunity that could be your next step towards an exciting future. This role will sit within the Endotronix team, who develop implantable heart monitoring technology. Endotronix was acquired by Edwards in July 2024, and will support our future work with heart failure management solutions to address large unmet structural heart patient needs and support sustainable long-term growth.
For more details on the acquisition, please visit : https : / / www.edwards.com / newsroom / news / 2024-07-24-edwards-lifesciences-expands-structural-heart-port
How you will make an impact :
Troubleshooting advanced technical support issues in the field that are escalated by the customer support team. This will include the intake, investigation, documentation, and resolution of complaints and other field issues.
Key Responsibilities :
- Act as Tier 2 support for CHFS and software related issues as well as troubleshooting. This includes investigating failures, identifying root causes, and providing resolutions for the end user. Lead support efforts related to reader troubleshooting and reader exchanges.
- Work closely with R&D and use data analysis tools (MATLAB, Python, Minitab etc.) to analyze field, vendor, and internal test data as an aid in the troubleshooting process.
- Recommend and implement and provide feedback to R&D and manufacturing which can be used to initiate corrective action and / or reliability improvements. Cross functional collaboration with R&D, Software, Clinical, Quality, and Sales / Marketing teams.
- Conduct in-depth analysis on patient and device data using data analysis tools to synthesize large datasets into presentable information as well as document complaints and complaint investigations as needed. Continuously track and trend data to present to management and cross functionally to repeat or identify new failures.
- Investigate returned materials as needed (RMAs, Out of Box Failures)
- Develop troubleshooting guides.
- Other incidental duties
What you'll need (Required) :
What else we look for (Preferred) :
Additional Skills :
Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
For Illinois (IL), the base pay range for this position is $57,000 to $82,000 (highly experienced). The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.
Edwards is an Equal Opportunity / Affirmative Action employer including protected Veterans and individuals with disabilities.
COVID Vaccination Requirement
Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.
Salary : $57,000 - $82,000
