Patient Registry Representative

*Please note this is an onsite role, and the successful candidate will be expected to work from our corporate Irvine, CA campus.

Imagine how your ideas and expertise can change a patient’s life. Our Quality teams help shape the development of groundbreaking technologies to ensure each stage of our innovation process is held to the highest standards of integrity and safety. You’ll bring your passion for problem solving and partner with various teams to influence decision-making for a product’s entire lifecycle. Your work will involve you optimizing product development to impact patients around the world with pioneering technology.

The Patient Registry Representative will provide clerical and administrative support related to the processing of patient information for the Implant Patient Registry Department.

How you will make an impact:

• Gather and verify patient data and perform data entry in accordance with FDA regulations for implantable medical devices. In addition, you will be responsible for printing and mailing out of Implant Patient ID cards.
• Review and evaluate complex patient and event information received, may gather additional data to determine if event should be forward to the Complaint Department.
• Provide professional customer service to external customers including hospital staff, doctor’s offices and patients via phone, email or mail, in order to proactively obtain information and answer questions.
• Perform peer auditing of IPR (Implant Patient Registry) data.
• Assist with projects and identify potential improvement opportunities to optimize process for Supervisor review.
• Determine if the information received must be forwarded to the Complaint Department; including minimal follow-up investigations with customers to determine if events qualify as a complaint. You will regularly work with Complaints Department staff and other Edwards personnel.
• Ensure compliance with internal procedures and maintain internal record keeping per Edwards guidelines.
• Proactively identify opportunities for process improvement, including developing and proposing solutions, including new processes and software. Additionally, you will support management with reporting, metrics, audits.
• Respond and answer more complex patient registry questions.
• Provide coaching and guidance to lower-level employees.
• Assist in coordination of daily work, vendor communications, interactions, and activities in absence of Supervisor.

What you'll need (Required):

• Associate degree.
• Minimum of 2 years of data entry and administrative experience.

What else we look for (Preferred):

• Medical device industry experience.
• Knowledge of medical terminology.
• Experience using Microsoft Windows application, including Word, Excel, PowerPoint, and etc.
• Ability to type 55 wpm.
• Good communication skills (both oral and written) and customer service skills.
• Excellent analytical and organizational skills.
• Must have good decision-making skills; independent initiative; and be a self-starter.
• Ability to function well under pressure and balance day-to-day requirements.

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California (CA), the base pay range for this position is $42,000 to $57,000 (highly experienced).

The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.

E dwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.