What are the responsibilities and job description for the Regional Service Director position at Edwards Vacuum, LLC?
At Edwards Vacuum, LLC, we're pushing the boundaries of science to deliver innovative products that are intrinsic to everyday life. As a Regional Service Manager, you'll play a critical role in helping us achieve our vision of being First in Mind, First in Choice.
The ideal candidate will have a strong background in service management, with a proven track record of formulating and executing effective service operation strategies and objectives. You'll be responsible for managing all aspects of safety for Field Service teams, including proactive improvement plans and participation in host customer safety programs.
In this role, you'll also establish and staff the region with appropriate personnel to ensure commitments and expectations are met. This includes managing the profitability of contracts to meet or beat budget for Field Service Revenue, and identifying, delivering, and reporting 'customer added value' activities.
You'll monitor performance of customer sites to ensure product(s) focus and service procedures are maintained which meet the customer's corporate needs. You'll assist in negotiations and development of the Service contracts for Edwards, and ensure subordinates receive proper training to enable them to perform their jobs more efficiently.
We're looking for someone with a Bachelor's degree level education in mechanical, electrical, chemical engineering or Master's degree in business management. You'll need at least 10 years of work experience in one of the following areas: Technical Support, Equipment Service and training, and 5 years managing a department, section or similar group.
You'll require strong management experience working in a high focus and dynamic environment, along with strong written and oral communication and presentation skills. You must perceive yourself as a 'revenue generator' service person, and have proven leadership skills and be able to work within an empowered team framework effectively.
Experience with high vacuum and/or exhaust or abatement systems is desirable, as is experience within relevant aspects of the semiconductor manufacturing industry. You'll need to be customer orientated, direct, and assertive, ambitious, enthusiastic, tactful and diplomatic, with perseverance, tenacity and good international communicating skills.
If you're passionate about delivering exceptional service and are driven to succeed, we'd love to hear from you! Apply now to join our team and become a key player in shaping the future of our company.
At Edwards Vacuum, LLC, we're proud to offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We're committed to attracting, motivating, developing, and retaining the best talent from diverse backgrounds across the globe.
The ideal candidate will have a strong background in service management, with a proven track record of formulating and executing effective service operation strategies and objectives. You'll be responsible for managing all aspects of safety for Field Service teams, including proactive improvement plans and participation in host customer safety programs.
In this role, you'll also establish and staff the region with appropriate personnel to ensure commitments and expectations are met. This includes managing the profitability of contracts to meet or beat budget for Field Service Revenue, and identifying, delivering, and reporting 'customer added value' activities.
You'll monitor performance of customer sites to ensure product(s) focus and service procedures are maintained which meet the customer's corporate needs. You'll assist in negotiations and development of the Service contracts for Edwards, and ensure subordinates receive proper training to enable them to perform their jobs more efficiently.
We're looking for someone with a Bachelor's degree level education in mechanical, electrical, chemical engineering or Master's degree in business management. You'll need at least 10 years of work experience in one of the following areas: Technical Support, Equipment Service and training, and 5 years managing a department, section or similar group.
You'll require strong management experience working in a high focus and dynamic environment, along with strong written and oral communication and presentation skills. You must perceive yourself as a 'revenue generator' service person, and have proven leadership skills and be able to work within an empowered team framework effectively.
Experience with high vacuum and/or exhaust or abatement systems is desirable, as is experience within relevant aspects of the semiconductor manufacturing industry. You'll need to be customer orientated, direct, and assertive, ambitious, enthusiastic, tactful and diplomatic, with perseverance, tenacity and good international communicating skills.
If you're passionate about delivering exceptional service and are driven to succeed, we'd love to hear from you! Apply now to join our team and become a key player in shaping the future of our company.
At Edwards Vacuum, LLC, we're proud to offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We're committed to attracting, motivating, developing, and retaining the best talent from diverse backgrounds across the globe.
