What are the responsibilities and job description for the Operations Manager position at Edwin Stipe Inc?
Do you value- Integrity, Reliability, Innovation and Care?
Want to Lead a winning Team poised for success?
PA's most trusted and respected HVAC & Plumbing company, for the last 131 years, is looking for an operations Manager to lead the team and ensure daily operational efficiencies while maintaining the high-quality culture and service we are known for.
Position Overview:
The Operations Manager at Edwin Stipe oversees the daily operations, strategic planning, and overall KPI performance of the Dispatching, Customer Service and HVAC technicians. This role requires a strong leader with extensive experience in people and project management. The ideal candidate will have a strong understanding of a service business, excellent leadership skills, and a proven track record in management.
Key Responsibilities:
- Lead Manager HVAC: Lead, mentor, and manage HVAC field technicians Provide training, support, and performance evaluations.
- Lead Manager Operations Customer Service: Lead, mentor and manager of the customer service team: lead dispatcher, customer service representatives for training, support, and performance. Manage the Membership contracts.
- Operational Oversight: Oversee daily operations to ensure efficient workflow and timely completion of service requests. Job postings and implement and enforce operational procedures and standards.
- Customer Service: Maintain high levels of customer satisfaction by addressing client concerns, resolving issues, and ensuring the delivery of exceptional service.
- Quality Control: Conduct regular inspections and audits to ensure compliance with industry standards, safety regulations, and company policies.
- Inventory Management: Oversee inventory levels of tools, equipment, and materials. Ensure proper stocking and minimize downtime due to equipment or supply shortages.
- Reporting: Generate and analyze reports on operational performance, including service metrics, customer feedback, and financial performance. Provide recommendations for improvements.
- Growth: Pursue new business opportunities to expand the client base and increase revenue.
- Build the Team: recruit, train and develop HVAC and Customer Service staff to build a skilled and motivated workforce.
Qualifications:
- Experience: Minimum of 5 years of Management experience, preferably in the service industry.
- Leadership: Strong leadership and team management skills with the ability to motivate and develop staff.
- Communication: Excellent verbal and written communication skills. Ability to effectively interact with customers, team members, and directors.
- Problem-Solving: Strong analytical and problem-solving abilities with a focus on finding practical solutions.
- Finance: Strong financial acumen, with experience in budgeting, forecasting, and cost control.
What We Offer:
- Competitive salary with performance-based bonuses $70,000-$80,000
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off
- Opportunities for professional development and career growth
- Supportive and dynamic work environment
If you are a motivated and experienced Operations Manager looking to make a significant impact and lead a dedicated team, we encourage you to apply!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.