Cyber Security Delivery Manager

Role – Cybersecurity Delivery Manager

Location: Overland Park, Kansas

Job Summary

We are seeking a seasoned CyberArk/IAM Senior Delivery Manager with 20 years of experience in managing large-scale enterprise customers and delivering complex Identity and Access Management (IAM) and Privileged Access Management (PAM) solutions. The ideal candidate should have strong technical expertise in CyberArk and IAM/PAM technologies and a proven track record of leading high-performing teams and driving customer success.

Roles and Responsibilities

• Oversee the end-to-end delivery of large-scale IAM/PAM projects, ensuring successful completion within agreed timelines, scope, and budget.
• Act as a trusted advisor to customers, providing strategic guidance on IAM/PAM initiatives, roadmaps, and implementation best practices.
• Manage the adoption of industry standards and frameworks for IAM/PAM solution delivery.
• Lead technical teams in deploying, configuring, and integrating IAM/PAM solutions, including CyberArk, SailPoint, and Microsoft Entra ID.
• Serve as the primary escalation point for technical issues, ensuring swift resolution and minimal disruption.
• Build and maintain strong relationships with customer stakeholders, fostering trust and satisfaction.
• Conduct workshops and discussions to align technical solutions with business objectives.
• Provide technical leadership to ensure solutions meet organizational security policies and compliance requirements.
• Mentor and manage delivery teams, conducting performance reviews and identifying opportunities for upskilling.
• Develop resource plans to optimize team performance and project delivery efficiency.
• Collaborate with sales and pre-sales teams to identify and pursue business opportunities.
• Create strategic roadmaps to enhance IAM/PAM maturity, compliance, and operational efficiency.
• Stay informed on emerging trends and advancements in IAM/PAM and broader cybersecurity domains.
• Manage multi-vendor environments and facilitate seamless integration of additional security tools and technologies.
• Coordinate and lead major incident management calls, ensuring effective communication with internal and external stakeholders.
• Collaborate with senior management to define operational strategies based on customer feedback and satisfaction metrics (CSAT).
• Monitor delivery processes, identify areas for improvement, and implement measures to enhance customer satisfaction and operational excellence.

Skills & Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• Certifications: At least one of the following is required: CISM, CISSP, PMP, PRINCE2
• Strong communication and presentation skills, with the ability to effectively interact with technical and non-technical stakeholders.

Experience

• 14 years of professional experience in cybersecurity, with a strong focus on IAM/PAM architecture, deployment, and delivery.
• Proven experience leading teams and managing complex projects in enterprise environments.
• Demonstrated ability to manage multi-vendor environments and collaborate with cross-functional teams.
• Experience in delivering IAM/PAM solutions aligned with regulatory compliance and risk management requirements.

Technical Expertise

• Extensive hands-on expertise with tools like CyberArk Core PAS, SailPoint IdentityIQ/IdentityNow, and Microsoft Entra ID.
• Proficiency in authentication protocols such as SAML, OAuth, OpenID Connect, and LDAP.
• Experience integrating IAM/PAM solutions with enterprise applications, cloud platforms (Azure, AWS, GCP), and directory services.
• Deep understanding of privileged access security, identity lifecycle management, and secure authentication mechanisms.
• Familiarity with additional cybersecurity technologies and tools for risk mitigation and compliance.

Additional Skills

• Strong leadership and team management abilities, fostering a culture of excellence and collaboration.
• Exceptional problem-solving skills with a customer-centric approach.
• Ability to manage multiple critical projects simultaneously while maintaining high-quality outcomes.
• Adept at conducting workshops, leading technical discussions, and facilitating training sessions for teams and stakeholders.
• Flexibility and adaptability to work in dynamic environments and take on responsibilities outside the primary area of expertise.