What are the responsibilities and job description for the Senior Product Manager, Digital Experience & Applications position at EF Education First Gruppe?
Senior Product Manager, Digital Experience & Applications
We are seeking a strategic and results-driven Senior Product Manager to lead the business-side development of our digital applications, driving modernization and enhancing the customer journey. This role is based in our beautiful downtown office in Cambridge, MA. Reporting to the Executive Vice President of Cultural Care Au Pair, who oversees all business operations, this role will act as the primary liaison between the business and Technology & Engineering teams. The Senior Product Manager will champion the needs of the business, internal stakeholders, and customers to define and align the digital application strategy and roadmap, ensuring a seamless and engaging user experience.
This role is critical to delivering exceptional digital experiences while meeting business objectives and aligning with technical capabilities. The ideal candidate will have a proven track record in business-oriented product management, excelling in cross-functional collaboration and delivering impactful results. You should be passionate about understanding our customers and ensuring their needs are at the forefront as we transform and optimize the Cultural Care Au Pair digital experience.
What you’ll do :
- Define and Drive Digital Strategy :
Develop and own the strategic roadmap for digital application enhancements aligned with business objectives, focusing on enhancing user experience and aligning with overall business goals.
Partner closely with Technology, Engineering, Marketing, Operations, and other teams to align priorities, resources, and timelines for digital projects.
Communicate product vision, strategy, and progress to executives and stakeholders, ensuring alignment and transparency.
Lead the lifecycle of digital products, from ideation and requirements gathering to development, launch, and ongoing optimization.
Oversee project timelines and milestones, ensuring the successful delivery of digital initiatives within scope and budget.
Act as the voice of the customer and business stakeholders, ensuring digital initiatives address user needs while meeting business objectives.
Develop and optimize user-centric digital experiences, focusing on seamless interactions and improved engagement across web and mobile platforms.
Leverage customer insights, analytics, and feedback to identify opportunities, track success metrics, and inform product decisions.
Who you are :
Why you’ll love working here : Perks, Benefits, and more!
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing : it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support. In addition, you can expect :
About EF Education First
Some companies are in the Business of Technology.
Others are in the Business of Finance…Sports…Or Soft Drinks.
At EF, we’re in a different kind of business.
One that’s a little less tangible, and a lot more important.
We’re in the Business of Understanding.
For over 60 years we’ve been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act. The programs we deliver open the world to students and travelers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world. You’ll find us working across more than 50 countries, with offices in some of the world’s greatest cities - each one filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it – building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.
Want to learn more about life at EF? Follow us on social.
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