What are the responsibilities and job description for the Travel Operations Coordinator Explore America position at EF Education First?
Travel Operations Coordinator – Explore America
Location: Cambridge, MA
A career with EF combines the support and opportunity of a large international organization with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education and travel.
EF Education First, the world leader in international education, is looking for a passionate, organized, and hardworking Travel Operations Coordinator to join EF’s in-house Travel team. In this role, you will be a member of an energetic team and report to the manager of the Explore America Travel Team.
As a Travel Operations Coordinator, you will be part of a team securing flights for all EF Explore America Tours’ customers. You will be responsible for ensuring that both budgetary as well as quality guidelines are met for every itinerary, while following deadlines to guarantee all tours are accounted for leading up to their departure.
Start date for this full-time position is October 2024.
What you will be doing
People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA.
Work in our centrally located office where you’ll enjoy comprehensive professional development, frequent social programming, office Bar & Restaurant and employee-run social groups (including our “EF-finity” groups: Black@EF, LGBTQ @EF, LatinX@EF, API@EF, Indigenous@EF, Jewish@EF and Parents@EF).
In addition, you can expect
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than six hundred schools and offices in fifty countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience, and everything else that makes you unique.
Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com.
Location: Cambridge, MA
A career with EF combines the support and opportunity of a large international organization with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education and travel.
EF Education First, the world leader in international education, is looking for a passionate, organized, and hardworking Travel Operations Coordinator to join EF’s in-house Travel team. In this role, you will be a member of an energetic team and report to the manager of the Explore America Travel Team.
As a Travel Operations Coordinator, you will be part of a team securing flights for all EF Explore America Tours’ customers. You will be responsible for ensuring that both budgetary as well as quality guidelines are met for every itinerary, while following deadlines to guarantee all tours are accounted for leading up to their departure.
Start date for this full-time position is October 2024.
What you will be doing
- Flight Coordination – Organize flights for EF Explore America Tours’ customers, including booking, liaising with airlines, and handling reservations
- Quality Control – Select flights that meet quality guidelines to enhance customer experience. Ensure that systems are always up to date with flight information and deadlines.
- Communication – Collaborate with teams across EF Travel and EF Explore America to support core functions and provide seamless travel experiences. Establish relationships with airline representatives to successfully book and maintain flight space.
- Technology Utilization – Working extensively with airline reservation systems and internal EF systems to manage bookings and group tours efficiently.
- Cost Impact – Ensuring that budgetary guidelines are met for every itinerary and having a cost-conscious approach to challenging flight scenarios.
- Must have at least 4 years of relevant work experience or a 4-year degree
- Demonstrates a strong attention to detail
- Ability to handle multiple tasks and prioritize them to meet strict deadlines
- Excellent customer service and communication skills
- Some prior Travel industry experience is ideal but not required
People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA.
Work in our centrally located office where you’ll enjoy comprehensive professional development, frequent social programming, office Bar & Restaurant and employee-run social groups (including our “EF-finity” groups: Black@EF, LGBTQ @EF, LatinX@EF, API@EF, Indigenous@EF, Jewish@EF and Parents@EF).
In addition, you can expect
- Commitment to professional growth: robust monthly calendar of trainings, workshops and TED Talk style sessions
- Four weeks paid vacation your first year, in addition to 12 paid holidays
- 25% company match on your 401(k)
- Market-leading medical, dental and vision coverage, along with life and disability insurance
- Wellness benefits including onsite and virtual classes run by EF instructors and a yearly fitness reimbursement
- EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)
- Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
- Discounts at local venues and businesses
- Flexible work from home schedule (up to 2 days per week) after completion of training period
- International travel opportunities
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than six hundred schools and offices in fifty countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience, and everything else that makes you unique.
Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com.
