What are the responsibilities and job description for the Customer Engagement and Loyalty Co-Op position at EF Educational Tours?
Job Description
EF Education First is excited to offer a Cooperative Education Program (co-op) in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a select period of time.
EF offers a multitude of co-ops across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing.
Customer Engagement and Loyalty Co-Op
Educational Tours
Monday to Friday, Hybrid, 3 days in office and 2 days work from home
$23/hour, 40 hours per week
July 22, 2025 - December 2025
The Role
We are looking for a customer-focused and detail-oriented individual to join the Customer Engagement and Loyalty team in EF Educational Tours. This entrepreneurial team builds loyalty and strengthens EF’s brand by creating unique opportunities for customers beyond their tour experience. For example, we oversee initiatives for our VIP customers to explore the world with other educators, prepare first time tour leaders with experiential trainings to Europe and Latin America, as well as drive repeat business and referrals through our Global Rewards Program. In this role, you will be directly involved in executing tasks that help reinforce desired ideal customer behaviors, communicate with loyal and new customers, and manage internal and external requests that help elevate the customer experience and increase overall retention. This role is the engine behind fulfilling redemption requests and a source of information on our Global Rewards Program for both sales teams and customers.
What You’ll Do
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
EF Co-Op Program
EF’s co-op program is designed specifically to provide you with real opportunities that lead to a real impact in your professional career. As an EF co-op, you’ll participate in professional development workshops, meet people from all over the world, and have fun while driving projects that you’ll be proud of.
REAL IMPACT – Our work has a direct impact on making the world a better and more understanding space. Get to know your customers as individuals, and provide fun, educational experiences that truly transform lives.
LIMITLESS POTENTIAL – Build your network of leaders, mentors, and peers. We’re purpose built to encourage entrepreneurialism and make it easier for people to take ownership of their ideas and to tun with them.
VIBRANT CULTURE – Be surrounded and supported by smart, driven, and friendly people who genuinely enjoy coming to work each day. At EF, you’re a part of a vibrant international community.
About EF Education First
Some companies are in the Business of Technology.
Others are in the Business of Finance….Sports…Or Soft Drinks.
At EF, we're in a different kind of Business.
One that's a little less tangible, and a lot more important.
Because our Business, what we make, makes everything else possible.
We're in the Business of Understanding.
Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it – Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.
EF Education First is excited to offer a Cooperative Education Program (co-op) in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a select period of time.
EF offers a multitude of co-ops across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing.
Customer Engagement and Loyalty Co-Op
Educational Tours
Monday to Friday, Hybrid, 3 days in office and 2 days work from home
$23/hour, 40 hours per week
July 22, 2025 - December 2025
The Role
We are looking for a customer-focused and detail-oriented individual to join the Customer Engagement and Loyalty team in EF Educational Tours. This entrepreneurial team builds loyalty and strengthens EF’s brand by creating unique opportunities for customers beyond their tour experience. For example, we oversee initiatives for our VIP customers to explore the world with other educators, prepare first time tour leaders with experiential trainings to Europe and Latin America, as well as drive repeat business and referrals through our Global Rewards Program. In this role, you will be directly involved in executing tasks that help reinforce desired ideal customer behaviors, communicate with loyal and new customers, and manage internal and external requests that help elevate the customer experience and increase overall retention. This role is the engine behind fulfilling redemption requests and a source of information on our Global Rewards Program for both sales teams and customers.
What You’ll Do
- Communicate professionally with customers and colleagues via phone and email.
- Address inquiries and efficiently process requests related to our Global Rewards program.
- Organize and record customer redemption interactions through our internal customer relationship management (CRM) software.
- Partner with members of the Loyalty team to ensure seamless support and meet customer needs.
- Able to work efficiently and prioritize delegated tasks.
- A self-starter and fast learner.
- Well organized with impeccable attention to detail.
- Strong communicator, approachable, helpful, and friendly.
- Able to work collaboratively with the Customer Loyalty team.
- Enthusiastic learners’ mentality.
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
EF Co-Op Program
EF’s co-op program is designed specifically to provide you with real opportunities that lead to a real impact in your professional career. As an EF co-op, you’ll participate in professional development workshops, meet people from all over the world, and have fun while driving projects that you’ll be proud of.
REAL IMPACT – Our work has a direct impact on making the world a better and more understanding space. Get to know your customers as individuals, and provide fun, educational experiences that truly transform lives.
LIMITLESS POTENTIAL – Build your network of leaders, mentors, and peers. We’re purpose built to encourage entrepreneurialism and make it easier for people to take ownership of their ideas and to tun with them.
VIBRANT CULTURE – Be surrounded and supported by smart, driven, and friendly people who genuinely enjoy coming to work each day. At EF, you’re a part of a vibrant international community.
About EF Education First
Some companies are in the Business of Technology.
Others are in the Business of Finance….Sports…Or Soft Drinks.
At EF, we're in a different kind of Business.
One that's a little less tangible, and a lot more important.
Because our Business, what we make, makes everything else possible.
We're in the Business of Understanding.
Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it – Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.
Salary : $23
