Administrative Coordinator

EF Miami Beach

Full Time

EF’s mission is opening the world through education. A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

Your Role 

EF Miami International Language Campus is seeking a full-time Administrative Coordinator for our fantastic school located in Miami Beach, FL.

• Assists with arranging weekly arrival and departure transfers to and from the airports, making last-minute changes and resolving complex issues including flight changes and cancellations.
• Ensure all student records meet accreditation standards and remain in compliance with student visa regulations.
• Review all booking details for new students and check that they are entered correctly daily.
• Assists with the student intake and registration process, including physical set-up, ensuring intake materials are prepared in advance and student documents are properly logged in internal database.
• Handles a high volume of student questions and inquiries, including but not limited to insurance claims and doctor visits, providing a high level of customer service.
• Uses the Elektra and Atlantis systems for student data management.
• Effectively communicates with colleagues in other departments and those located worldwide.
• Manages enquiries and correspondence with sales offices abroad regarding all student booking and visa requests.
• Creates and revises enrollment forms, obtaining new signatures for students who extend their stay.
• Audits and follows-up that all students have fully registered.
• Acts as DSO (Designated School Official), managing the entire student visa process from start to finish, creating I-20 forms and working in the SEVIS system; training will be provided.
• Provides support with customer service, collecting student evaluations, and complete other projects assigned: assist with school-wide initiatives and events, departure meetings, etc.
• Processes and reviews weekly invoices ensuring all costs are correctly coded to be approved by the School Director.
• Responsible for booking walk-in students.
  
  

Your Requirements

• Customer Service Minded
• Strong conflict resolution skills
• Excellent organization and communication skills
• Excellent Computer skills including Excel, Salesforce, etc.
• Ability to meet long and short-term goals
• Willingness to learn and become a DSO
• Creative thinker and resourceful
• Extremely detail oriented with good follow-through
• Ability to work in a fast-paced environment, with react quickly and make sound decisions
• Good analytical and spatial planning skills
• Dynamic and outgoing personality
• Comfortable working with diverse populations and non-native English speakers
• Travel or study abroad experience preferred
• Bachelor’s degree required
• Bilingual a plus
• Sales or recruitment experience desirable
• Flexible schedule with willingness to work some weekends.
  
  

Why you will love working with EF

• Continuous professional development
• Exposure to international business
• Work in a truly international environment
• Regular social events
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Pre summer training
• Access to EF Hello language learning
  
  

About Us

EF Education First is a global education company focusing on language, academic, cultural exchange, and educational travel programs. We are 46,500 staff, faculty and teachers, working in over 580 offices and schools across 52 countries, and having a global presence in 116 countries. While we continue to grow, we strive to stay small so as to ensure agility, smart thinking and a fun place to work. For the past 60 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.

EF is committed to safeguarding and promoting the welfare of children and young adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.