Customer Service Representative (CSR)

Efficient Air Service of Riverdale, NJ is looking to hire a full-time Customer Service Representative (CSR) with a can-do attitude. Are you an experienced and outgoing customer service professional who is looking for a career and not just a job? Are you an empathetic multitasker? Would you like to work for an established but growing local HVAC company in an essential industry? If so, please read on!

This dispatcher position starts at a competitive wage of $17-28/hr. This position would also be eligible for fantastic benefits, including health and vision insurance, a 401(k) plan plus match, paid time off, and opportunities for advancement. If this sounds like the right CSR opportunity for you, apply today!

THE HISTORY AND CORE VALUES THAT GUIDE EFFICIENT AIR SERVICE

Efficient Air Service is a family-owned business founded in 2005 by Albert M. Balonze, Jr. Since then, we have strived to take pride in our work, be honest, and have the integrity it takes to gain repeat customers. Our continuously trained technicians are confident in their abilities to provide 100 percent satisfaction on any and every job, each time.

In the field and in the office, our employees support one another in this fast-paced environment. We are a dedicated team of friendly attitudes with a strong work ethic. Our team is the backbone of our company which is why we celebrate their individual successes and growth, as well as the overall achievements of the company. As the company grows, we continuously work to preserve our core small business values by treating our employees with respect and integrity.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you are the voice of our company! You provide superb customer service to our clients and help keep our dispatch office running smoothly. Whether via an inbound or outbound communication, your positive, friendly disposition comes through in all your interactions by phone, email, or text - and is one of the reasons that our clients enjoy doing business with us.

As our Customer Service Representative, your primary responsibilities are to answer phones, schedule service appointments through Service Titan CRM, dispatch calls to techs, update customers on technician ETAs, and resolve issues for customers. You are never bored, as there are always a variety of office tasks that you can help with. With pride, you keep the office clean and organized. Whether communicating with clients or dispatching our techs, you love that you get to interact with people every day and enjoy keeping busy!

CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS

n
• High School diploma or equivalent
n
• 1-3 years' customer service and/or HVAC dispatcher experience
n
• Intermediate knowledge of concepts, practices, and procedures related to dispatching
n
• Great phone skills is a must! 
n
• Light sales experience highly desired
n
• Excellent grammar and writing skills
n
• Proficient in Microsoft Office applications (Outlook, Excel, Word)
n
• Customer service skills
n
• Physical ability to sit for long periods of time
n

- HVAC office experience a plus but not required.

- Knowledge of Service Titan and Quickbooks is a plus!

Can you work accurately and efficiently in a fast-paced, high-volume atmosphere? Do you have excellent communication and interpersonal skills? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, then you might just be perfect for this HVAC CSR dispatching position!

READY TO JOIN OUR HVAC CSR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this CSR job in an essential industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 07457

Salary : $17 - $28