Client Experience & Operations Coordinator

Philadelphia, PA (Onsite)

Full-Time

Master Tailors & Image Consultants

Our client is based in Philadelphia, they offer premium, personalized services at the intersection of fashion, lifestyle, and client experience. Their work supports individuals who value sophistication, attention to detail, and a highly customized approach to personal presentation.

They operate on their core values - Be: R.E.A.L

• Be Reputable
• Be Extraordinary
• Be Authentic 
• Be Learned
  

We’re seeking a Client Experience & Operations Coordinator to manage the inner workings of our showroom, systems, and service—while ensuring every client feels seen, valued, and cared for. This is a mission-critical role that supports everything from client fittings and inventory to vendor communications and bookkeeping.

If you're proactive, hospitality-minded, and eager to grow into a Director of Operations seat on our leadership team, this is your moment.

• You elevate this role into a Director of Operations by being indispensable.
• Our showroom runs like a Swiss watch—organized, polished, and on-brand.
• Clients feel known and cared for from first call to final fitting.
• Systems are clean, data is accurate, and problems are solved before they appear.
  

Client & Showroom Experience

• Welcome and host clients with warmth and polish; anticipate needs before they arise.
• Set the tone: manage music, scent, layout, and showroom aesthetics.
• Prepare for fittings with garments laid out, client files ready, and personal touches noted.
• Occasionally lead appointments or final deliveries with hospitality and professionalism.

Client & Production Coordination

• Monitor and communicate Works In Progress (WIPs) to clients and vendors.
• Proactively check on production status and keep vendors accountable to timelines.
• Schedule fittings and manage tailoring queue as products near completion.
• Enter alterations into the tailoring system and follow through with client communications.

Order & Inventory Management (QuickBooks)

• Enter Sales Orders (SO) and Purchase Orders (PO) accurately.
• Receive vendor bills and reconcile them with POs; create Item Receipts for inventory accuracy.
• Record and reconcile daily credit card charges; prepare settlement summaries and apply payments.
• Enter and label new inventory in QuickBooks and prepare items for display.

Shipping, Receiving & Vendor Relations

• Receive and check incoming products.
• Place fabric and material orders as needed.
• Manage and track shipments; prepare outbound deliveries.
• Ensure vendor timelines are met and issues are addressed proactively.

File & Office Management

• Maintain well-organized digital and physical files.
• Support executive needs, project coordination, and team communication.
• Conduct screening calls for incoming sales leads with professionalism and warmth.
  

Growth-Oriented:

You see your role as a stepping stone and act accordingly. Your drive and performance make room for new hires under you—and for your own advancement.

Hospitality-Minded:

You create memorable, personalized experiences. You remember preferences, use the CRM religiously, and delight in going the extra mile.

Proactive & Accountable:

You don’t wait to be told. You anticipate, initiate, and follow through—leading both peers and superiors with confidence and care.

Curious & Improvement-Focused:

You ask questions, connect dots, and constantly seek ways to improve how we serve clients and run operations.

• Exceptional attention to detail and follow-through.
• Polished written and verbal communication.
• QuickBooks experience (Sales Orders, POs, Item Receipts, Bills, Payments) is a plus
• Proficiency with Google Suite, CRMs, and general tech-savviness.
• Prior experience in luxury, hospitality, retail, or fashion environment is a plus
• Ability to manage multiple priorities under minimal supervision.
• Sales aptitude and comfort with phone-based client screening.
  

• Salary: $45,000–$55,000 (Based on experience)
• Health Insurance Contribution
• Paid Vacation
• Professional Development & Training
• Clear Path to Leadership & Long-Term Growth
  

If you're detail-obsessed, hospitality-driven, and growth-minded, we'd love to meet you. Apply today to join a high-performance team where your excellence will be noticed—and rewarded.