Front Desk Coordinator

About The Client

Our client is a dermatology and concierge medicine is a primary care practice committed to providing exceptional, personalized care. They are seeking a warm, organized, and proactive Front Desk Coordinator who will be the face of their practice and ensure a seamless, luxury-level patient experience from the moment they walk in or call.

Core Values

• Be Better – Strive for excellence, embrace continuous learning, and uphold high standards.
• Show Unwavering Integrity – Act with honesty, empathy, and compassion.
• Have a Solution Mindset – Stay resilient and adaptable in the face of challenges.

Job Summary

The Front Desk Coordinator plays a vital role in creating a welcoming and polished environment for our patients while ensuring that all front desk operations run smoothly and efficiently. This position includes patient-facing communication, appointment scheduling, sales, lead management, and support for the clinical team. The ideal candidate is a strong communicator with natural sales instincts, highly organized, tech-savvy, and committed to delivering a consistently exceptional experience.

Key Responsibilities

Patient Reception & Communication

• Greet patients warmly and professionally in person and over the phone
• Confidently explain the benefits of our direct pay model and how our approach differs from traditional insurance-based practices
• Build rapport with prospective patients and guide them through their decision-making process with clarity and empathy
• Answer and route incoming calls, take messages, and respond to inquiries
• Assist with patient check-in and check-out
• Maintain a clean, elegant, and organized front desk and waiting area

Appointment Scheduling & Coordination

• Schedule, confirm, and reschedule appointments for medical and cosmetic services
• Manage physician calendars and coordinate efficient appointment flow
• Track incoming leads and schedule consultations
• Verify inventory for cosmetic procedures and place orders proactively to ensure all appointments are fully stocked and prepared
• Anticipate patient needs based on visit type to support a seamless experience

Administrative Support

• Ensure accurate entry of patient data in the EMR system
• Assist with processing patient intake forms and verifying demographic information
• Handle incoming mail and email correspondence
• Promote skincare products and services as appropriate during patient interactions



Technology & Tools

• Utilize EMR and scheduling software to document visits and schedule appointments
• Monitor the CRM system for incoming leads and follow up in a timely, professional manner
• Prepare patient charts for the following day and collaborate with the clinical team to anticipate care needs

Requirements

• 1–2 years of front desk or customer service experience, preferably in a medical office
• Strong verbal and written communication skills; persuasive and personable in patient interactions
• Proven ability to sell or promote services in a patient-centered way
• Proficient with basic computer programs, EMR systems, and CRM tools (preferred)
• Highly organized and detail-oriented with the ability to multitask in a fast-paced environment
• Consistently polished, professional appearance—makeup and nails done, wardrobe appropriate for a high-end clinical setting
• High school diploma or equivalent required; associate degree or medical office training preferred

Compensation & Benefits

• $36,000–$46,000 depending on experience
• Free in-house healthcare with internal medicine and medical dermatology while employed (excluding lab work, diagnostic testing costs, and cosmetic procedures)
• Paid time off
• Free on-site parking
• Opportunities for growth within the practice