What are the responsibilities and job description for the BUSINESS ANALYST IV position at Efficus, Inc.?
Job overview and responsibilities
Responsible for consultation to the internal and / or external customer. Possess expertise in the customer area he / she supports and has technical understanding of the business unit's systems, capabilities and respective technologies. Analyze customer processes and requirements. Prepare specified project documentation according to Client's IDF standards. Assist in business process redesign as needed. Maintain communication with customer and team members and promote a team environment.
Works / Consults across multiple projects; functions as a technical business analyst
Works on complex projects that require subject matter expertise
Provides direction, tools and process support to less senior employees
Works independently
Makes decisions within guidelines & policy
Is accountable for projects or programs with low to moderate risk and resource requirements
Projects may have enterprise impact
Plan and Design solutions after Requirements are gathered
Create complex workflow models and process maps independently directly from a defined spec sheet
Facilitate meetings with Technology and Business Leaders to develop needs and requirements
Develops best practice solutions
Develops improvement and enhancement to current solutions
Create and facilitate training programs and knowledge articles
Understanding of business principles (i.e. Airport Operations)
Develops solutions to existing problems / issues
Develops compliance and adherence to principles
Consults with business managers
Develops project scope
Translates business requirements to technical requirements
Required Skills :
Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes and doesn't misrepresent him / herself for personal gain
Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical / functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
Reliable, punctual attendance is an essential function of the position
Preferred
Prior experience as a Flight Attendant
Customer Focus - Is dedicated to meeting the expectations and requirements of internal / external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect
Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done
Partners with the Business - Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business / customer
Patience - Involves listening and checking before acting. Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches
Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise
3 must have skills -
1. Previous experience as a flight attendant
2. Ability to understand contract language
3. Creating Technically Focused User Stories for Agile development
3 nice to have skills -
1. Communication / Presentation Skills
2. Technical Background
3. Love to document
Qualifications -
Required
BS / BA, preferably in Information Technology or Business or equivalent experience, education or training
5 or more years IT and / or business experience or any equivalent combination of experience, education and / or training
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