What are the responsibilities and job description for the Customer Service Specialist I position at Efficus inc?
Job Summary:
We are seeking a dedicated and professional Customer Service Specialist I to join our team. In this role, you will serve as the primary point of contact for patients, members, and healthcare providers. Responsibilities include answering phone calls, scheduling patient appointments, triaging calls, and assisting with pre-certification to ensure proper health insurance coverage. With the aid of data and technology, you will act as a liaison to deliver a high-value, personalized experience.
Key Responsibilities:
- Answer incoming phone calls and assist patients, members, and healthcare providers.
- Schedule and manage patient appointments efficiently.
- Triage phone calls and direct them appropriately.
- Conduct health insurance verifications and pre-certification processes.
- Utilize healthcare technology systems to maintain accurate records and streamline workflows.
Required Skills & Experience:
- 1-3 years of customer service experience.
- Experience scheduling radiology diagnostic tests (e.g., mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine).
- Knowledge of health insurance verification processes.
Join us in delivering exceptional service that makes a difference!
Job Type: Contract
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Morning shift
Experience:
- Scheduling Radiology Diagnostic Tests: 1 year (Required)
- Customer service Specialist: 2 years (Required)
Ability to Commute:
- Costa Mesa, CA 92626 (Required)
Work Location: In person
Salary : $22 - $25
