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Insurance Account Representative (Personal Lines)

Efficus, Inc.
Ayer, MA Full Time
POSTED ON 4/8/2025
AVAILABLE BEFORE 5/8/2025

Job Title : Insurance Account Representative (Personal Lines)

Location : Ayer, MA (Onsite)

Duration : Full-time permanent

Job Summary

We are looking for an Insurance Account Representative to join a full-service insurance company in Ayer, MA. This role assists clients with selecting, purchasing, and managing personal insurance policies to ensure adequate coverage and protection.

Responsibilities :

  • Manage a portfolio of personal lines insurance accounts, including homeowners, auto, renters, and umbrella policies.
  • Provide exceptional customer service by responding promptly to client inquiries and processing policy changes.
  • Review client accounts at renewal time and proactively remarket accounts to find the best coverage options and pricing.
  • Work with underwriters and insurance carriers to negotiate policy terms and conditions.
  • Educate clients on insurance coverage options and assist in selecting appropriate products based on their needs.
  • Handle claims reporting and follow up on the resolution process to ensure client satisfaction.
  • Maintain accurate and up-to-date client records in the agency management system.
  • Stay current with industry trends and regulatory changes to provide clients with up-to-date information and advice.
  • Meet or exceed sales and retention goals set by the agency.

Must-Have :

  • Minimum of 3 years of experience in personal lines insurance, (Junior Level (less than 5 yrs exp).
  • Active state insurance license in personal lines or ability to obtain one within a specified timeframe.
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