What are the responsibilities and job description for the Patient Access Representative (EFM at Twenty One) position at Effingham Health System?
Job Type
Full-time
Description
Are you interested in building a career with other TOP PERFORMERS? Committed to providing exceptional care and services in an environment that supports professional growth, diversity, and inclusion. Every team member's experience and work-life balance are a priority in our organization. EHS culture encourages and supports individuals in pursuing their career goals and wellbeing by providing work-life balance, flexible scheduling, career development, and all the benefits and perks you need for you and your family.
Benefits :
- Retirement plan 403 (b) and 457
- Health insurance
- Dental insurance
- Vision insurance
- Prescription Drug Plan
- Hospital Discount
- Flexible spending account
- Paid time off
- Extended Days off (Sick time)
- Employee assistance program
- Strive365 Wellness Program
- Basic Life insurance (Employer Paid)
- Voluntary Life insurance / Accident / Critical Illness
- Disability (LTD and STD)
- Tuition reimbursement
- Legal and ID Shield
- Discounted Gym membership
- Cafeteria Payroll Deduction
- Employee Perks Program
- Student Loan Relief and Assistance
- Employee Rewards and Recognition Program
- Bereavement Leave
JOB SUMMARY
Under the general direction of the Practice Manager and the Business Services Manager, the Patient Access Representative will provide assistance to non-emergent patients as well as perform the registration for patients presenting for services, maintain documentation, verify insurance, accept payments, in accordance with The Joint Commission, federal, state, and local guidelines, organizational and departmental policies and procedures. Communication with medical staff, other departments, and outside agencies while maintaining confidentiality is required. Position requires self-motivation, creativity, and capabilities to function in a semi-autonomous role within a fast-paced and dynamic environment.
STANDARDS OF PERFORMANCE
Requirements
Minimum Level of Education : Education level equivalent to completion of High School is required. Completion of a Patient Access or Financial Services-specific to Healthcare curriculum or equivalent is highly preferred.
Formal Training : None Required.
Licensure, Certification, Registration : None Required. Will be required to attain Hometown Health Certification in Financial Counseling by the 90-day review.
Work Experience : Working knowledge of health insurance, deductibles, co-pays, and co-insurance required. Minimum of twenty-four months (2 years) experience in customer service, patient registration, and collections preferred. The job requires a comfort level with out of pocket collections activities, as well as a thorough understanding of the accuracy needed for the capture of demographic and third-party payer information.
