What are the responsibilities and job description for the Engineering Software Support Specialist position at EFK Moen?
Job Description
Job Description
Engineering Software Support Specialist | www.efkmoen.com
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Starting Salary Range : $56,000-80,000
EFK Moen, LLC, is a Civil Engineering Design consulting firm headquartered in St. Louis, Missouri with additional office locations in St. Charles, Missouri, Chicago and Fairview Heights, Illinois, and Atlanta, Georgia. We are currently seeking an Engineering Software Support Specialist in our St. Louis, MO office (Manchester / I-270 area). This position offers the opportunity for career growth, excellent benefits, and a flexible work schedule.
Remote or hybrid working arrangements are not available for this position.
Job Description :
The Engineering Software Support Specialist is an early career position. Full-time and part-time candidates will be considered. The purpose of this position is to support CADD and other software utilized by EFK Moen for Road and Bridge Design as well as Traffic Engineering, Hydraulic analysis, GIS, and surveying. This position reports to the Technology Manager.
Duties & Responsibilities :
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive :
- Serve as the first point of contact through the company help desk for staff seeking assistance with CADD and / or other technical software
- Perform in-person or remote troubleshooting
- Follow-up and update status of support tickets
- Record events and problems and their resolution in logs and help desk system
- Serve as a Subject Matter Expert (SME) for both Bentley and Autodesk Software used for CADD, civil engineering design, surveying and related fields
- Modify, develop and implement CADD standards and DOT configurations for both Bentley and Autodesk products
- Deploy new CADD and engineering software
- Perform basic administration of Bentley ProjectWise
- Track the licensing of CADD and engineering software, both through company tools and manual methods
- Direct unresolved issues to company management
- Perform CADD production work as needed
- Perform other minor IT support tasks as needed
Knowledge / Qualifications, Skills & Abilities :
Minimum Requirements :
Preferred Experience :
Physical Qualifications :
EFK Moen, LLC offers its full-time employees :
EFK Moen is an Equal Opportunity Employer and Drug Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, or any other characteristic protected by law. Our organization participates in E-Verify. Applicants must be authorized to work for any employer in the United States.
Salary : $56,000 - $80,000
