What are the responsibilities and job description for the Maintenance Dispatch Coordinator position at EG America LLC?
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500 locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
- Competitive Wages
- Work today, get paid tomorrow through our earned wage access program*
- Paid Time Off
- Medical/Health/Dental Coverage
- 401K with Company Match
- Team Member Discounts
- Tuition Reimbursement
- Employee Assistance Program
- Health Savings Account
- Company Spirit Days
- Employee recognition and awards
- And much more!
Position Summary:
The Facilities Support Dispatch Coordinator’s primary responsibility is triage, prioritization, and routing of service requests to the appropriate internal or external service providers. In addition, the Dispatch Coordinator acts as a liaison between the customer and various departments providing support, for example Construction & Environmental. The Dispatch Coordinator also provides support to Facility Managers by providing assistance with capital project administration, where responsibilities would include sourcing vendor proposals, coordinating capital expenditure authorization, and updating budget templates. The Dispatch Coordinator will also have the authority to review and approve vendor proposals and invoices. This position will require a dynamic person with strong communication and customer service skills.
Responsibilities:
1. Primary liaison between internal customer and internal/external service providers.
2. Ensure that all service requests & dispatches are well documented.
3. Work closely with peers and cross functional teams to drive resolution while providing excellent customer service to all.
4. Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally.
5. Work closely with vendors and internal technicians to determine availability and capabilities to complete service requests.
6. Closely monitor work due dates, and manage vendor and internal resources to provide quickest possible response to requests for service.
7. The work itself is detail oriented, and requires someone who is deadline-driven and able to manage time constraints. The successful candidate must be goal-oriented, persistent, and with a passion for customer service.
Working Relationships: External: Service Vendors, State & Local Government officials; Internal: FSS Field Service Technicians, Environmental, Construction, Gas Marketing, Marketing, A/P
Minimum Education: High School or equivalent
Preferred Education: Bachelor Degree
Minimum Experience:
- Minimum 2 years customer service, dispatching, and work scheduling experience in a call center environment.
- Working knowledge of Microsoft Office – Outlook, Excel, Word
Preferred Experience:
- Experienced user of work order management or CMMS systems.
- Retail or Multi-Store environment experience preferred.
Soft Skills: Ability to multi-task, handle stress and pressures of responding to emergency & urgent situations calmly, promptly, and efficiently.
Other:
Physical: Ability to sit for extended periods at a keyboard
Travel: None
Hours & Conditions: Availability required from 5AM-10PM EST, Mon-Sun. 40 hours per week
At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
