What are the responsibilities and job description for the Customer Service Representative position at eGifter?
Job Summary : We're seeking a motivated, enthusiastic Customer Service Representative. In this role, you will be the first point of contact and provide responsive, exceptional service and support.
This is a fully remote Part Time position requiring approximately 20 hours / week including weekdays, weekends and holidays. The ideal candidate lives in Eastern, Central or Mountain time zones. If you're a quick learner with strong written skills and enjoy helping people, we want to hear from you!
Key Responsibilities :
Customer Support :
- Provide timely and professional assistance to customers that need help with purchasing, receiving or spending gift cards
- Respond to support tickets efficiently
Ticket Management :
Product Knowledge
Escalation & Collaboration :
Qualifications :
Why You'll Love Working With Us :
Compensation and Employment Details :
Company Description :
About Us :
Join eGifter.com, a dynamic tech company that produces and delivers a globally leading platform for eCommerce gift cards, rewards and incentives. We are based on Long Island, NY and boast a national team of technology and client success ninjas committed to success, both for our customers and our employees.