What are the responsibilities and job description for the Quality Assurance Partner position at eHealthinsurance Services, Inc.?
A company is looking for a Quality Assurance Partner to ensure compliance and quality standards in sales operations.Key ResponsibilitiesExecute sales quality monitoring assessments and document results according to departmental policiesReport QA results to management and participate in discussions with carrier partnersAssist with coaching and training of sales agents, while maintaining knowledge of relevant technologiesRequired Qualifications and EducationMinimum 3 years of relevant experience, preferably in call center or Medicare industriesBachelor's Degree or equivalent combination of education and experienceKnowledge of risk assessment concepts and quality assurance proceduresExperience with NICE inContact, LevelAI, or other AI solutionsExceptional organizational skills and ability to manage competing priorities
