What are the responsibilities and job description for the IT Manager position at EHTC?
Description
About EHTC
Our Core Values - teamwork, going above and beyond, having a passion for living, and a willingness to grow - reflect our everyday actions, including how we manage our work, relationships, and ourselves.
EHTC is a knowledgeable and dedicated, full-service CPA firm in West Michigan focused on helping clients to achieve their full potential through comprehensive accounting, tax, and business advisory services. Our team members exceed in the areas of tax, accounting, business litigation, valuation, accounting services, technology solutions, personal planning, and management advisory services. We serve the needs of individuals and closely held businesses in the West Michigan area that share our core values, who are trustworthy, entrepreneurial, collaborative, and aspire a long-term advisory relationship.
With everything EHTC does, we strive to maintain a healthy balance of hard work and fun, while helping clients and team members reach their full potential.
Job Overview
The IT Manager will manage the information technology infrastructure, including its operations, strategy, and execution with the goal of providing superior end-user experience.
Essential Duties and Responsibilities
- Develop and implement IT strategies that meet organization needs
- Oversee IT operations, including networks, development, and disaster recovery
- Lead internal help desk to provide suitable IT and facilities support, enabling smooth firm operations and facilitating growth
- Manage relationship with Managed Service Provider, holding them accountable to contractual service levels
- Manage and develop IT staff
- Identify, assess, mitigate security risks, and develop security policies
- Oversee technical projects, and ensure they are aligned with firm goals
- Create and communicate IT guidelines
- Develop and deliver firmwide IT training and onboarding
- Assess equipment and software and make recommendations as appropriate
- Prepare budgets and present proposals for projects and equipment
- Review and negotiate contracts with IT and facilities vendors
Qualifications
Education/Licensing
- Bachelor’s degree in Information Technology, Business Administration, or other relevant field, from an accredited university required
- CompTIA A , CompTIA Net , CompTIA Sec , ITIL Foundations v4 preferred
Experience, Knowledge, Skills and Abilities
- 5 years of experience in Information Technology with at least one year of management experience
- Prior accounting industry or other similar service industry experience strongly preferred
- Strong leadership skills
- Excellent project management skills
- Exceptional communication skills, both within team and upward to leadership
- Excellent leadership and organizational abilities
- Excellent analytical, decision-making and problem-solving skills
- Results-oriented, strategic thinker and planner
- Detail-oriented
- Strong negotiation skills
- Teamwork oriented with a willingness to grow, a passion for living, and desire to go above and beyond
Software
- Microsoft Office Suite experience
- Microsoft 365 Administration
- Microsoft Intune Endpoint Administration
- ThreatLocker
- Windows 11
- Azure Virtual Desktop Environment
- PowerBI
