Demo

FSO Technician / IT Desktop Support

Ehub Global Inc
West Point, VA Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 6/9/2025

Job Title : FSO Technician / IT Desktop Support

Location : West Point, VA 23181(Onsite)

Mode : Contract

Job Description :

Relevant Experience : 3 Years minimum

Certification : A Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)

Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,

Video Conference Rooms Devices (Audio & Video)

Tools : Windows OS, MS Office, O365, Mac OS (preferred)

Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

The Technician need to have experience in IMACD tasks listed below

IMACD = Install Move Add Change Dispose )

  • Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user’s environment
  • Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements.
  • Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites;

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