What are the responsibilities and job description for the FSO Technician / IT Desktop Support position at Ehub Global Inc?
Job Title : FSO Technician / IT Desktop Support
Location : West Point, VA 23181(Onsite)
Mode : Contract
Job Description :
Relevant Experience : 3 Years minimum
Certification : A Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)
Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,
Video Conference Rooms Devices (Audio & Video)
Tools : Windows OS, MS Office, O365, Mac OS (preferred)
Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)
The Technician need to have experience in IMACD tasks listed below
IMACD = Install Move Add Change Dispose )
- Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user’s environment
- Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements.
- Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites;
