FSO Technician / IT Desktop Support

Job Title : FSO Technician / IT Desktop Support

Location : West Point, VA 23181(Onsite)

Mode : Contract

Job Description :

Relevant Experience : 3 Years minimum

Certification : A Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)

Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,

Video Conference Rooms Devices (Audio & Video)

Tools : Windows OS, MS Office, O365, Mac OS (preferred)

Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

The Technician need to have experience in IMACD tasks listed below

IMACD = Install Move Add Change Dispose )

• Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user’s environment
• Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements.
• Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites;