Information Technology Support Specialist

Job Title: FSO Technician/IT Support/ Desktop Support

Location: Fernandina Beach, FL

Mode : Contract ( Onsite role )

The Technician need to have experience in IMACD tasks listed below

(IMACD = Install Move Add Change Dispose )

1. Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user’s environment
2. Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements.
3. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites;
4. Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately;