What are the responsibilities and job description for the Desktop Support Technician position at Ehub Global?
Job Title: FSO Technician
Location: – Roanoke Rapids, NC 27870 (Onsite from day 1)
Mode : Contract
Job Description:
The Technician need to have experience in IMACD tasks listed below
(IMACD = Install Move Add Change Dispose )
- Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
- Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
- Safely move equipment point to point using wheeled carts and vehicles
- IMACD & Asset Inventory experience
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
- Ability to use remote desktop connectivity applications
- Working knowledge of imaging utilities such as Ghost, SCCM, etc
- Delivery and setup of PC equipment to end-users.
- Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
- Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
- Demonstrated proficiency in Microsoft OS and Microsoft application.
- Demonstrated proficiency for installation of desktop software and troubleshoot
- Working knowledge of Microsoft Active Directory and GPO
- Strong customer service skills
- Strong troubleshooting skills
- Significant, demonstrated experience with Microsoft Windows operating systems
- Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
- Servers: 2012, 2008 r2, 2008, 2003, 2000
- Functionally capable with Apple OS X
- Advanced troubleshooting skills with hard drive encryption software
- Advanced level skills in the Microsoft Office Suite:
- Word, Excel, PowerPoint, Outlook configuration issues with Exchange
- Strong client-side remote access troubleshooting skills
- Demonstrate strong skills supporting printers in an enterprise environment
- Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
- Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
- Strong software installation and support skills
- Disciplined, systematic problem solving skills required
Job Type: Contract
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Location:
- Roanoke Rapids, NC (Required)
Ability to Commute:
- Roanoke Rapids, NC (Required)
Ability to Relocate:
- Roanoke Rapids, NC: Relocate before starting work (Required)
Willingness to travel:
- 100% (Required)
Work Location: On the road
Salary : $20 - $22
