What are the responsibilities and job description for the Desktop Support position at Ehub Global?
Job Title: Desktop Support
Location: Portland,ME (Onsite from day 1)
Mode : Contract
Primary Responsibilities & Competencies
· Provide customer service support to both internal users, external customers, and vendors.
· Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
· Maintains detailed and accurate records in workload management, asset management, and administrative applications.
· Provides tier I and II support in all areas of the organizational service portfolio.
· Provides excellent customer service to all levels of employees including customers, peers, and leadership.
· Accurately follows documentation and checklists to ensure efficiency and consistency.
· Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
· Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
· Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
· Self-directed once assigned work and functions with considerable independence.
· Shows an interest in learning more advanced aspects of the functional skills.
· Actively maintains a level of self-study related to technology and customer service.
· Able to communicate with the customer in non-technical terms so the users can understand.
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Expected hours: 8 per week
Schedule:
- 8 hour shift
Location:
- Waterville, ME 04901 (Required)
Ability to Commute:
- Waterville, ME 04901 (Required)
Ability to Relocate:
- Waterville, ME 04901: Relocate before starting work (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person
Salary : $18 - $20
