Associate Sales Support Engineer

What we need

As an Associate Sales Support Engineer, you will play a key role in supporting the customer onboarding process by providing technical expertise, guiding customers through the onboarding and integration process, and ensuring the successful adoption of our IIoT solutions. You will serve as a bridge between sales, engineering, and customer support, helping customers understand the technical aspects of our platform and how it integrates into their industrial automation environments.

You will quickly become knowledgeable in ei3 applications, API integrations, our industrial data collection and connectivity systems, and our end customer automation system workflows to help drive sales and support customers in implementing our technology. We are looking for a technically inclined, customer-focused professional who enjoys problem-solving, technical communication, and helping customers leverage cutting-edge IIoT solutions.

What you will do

• Provide Level 1 technical support by assisting customers with ei3 application setup, API integrations, system configurations, and data connectivity.
• Diagnose and resolve configuration and connectivity issues, ensuring seamless data exchange between industrial automation systems, cloud platforms, and IoT devices.
• Provide support to specification development for new feature requests and enterprise integration opportunities.
• Create and maintain technical documentation, FAQs, integration guides, and best practices, contributing to an internal knowledge base to enhance customer self-service.
• Conduct training sessions for customers and internal teams to ensure they maximize the value of our solutions.
• Support the sales and onboarding teams by providing technical expertise in pre-sales discussions, product demonstrations, and customer presentations.
• Identify upselling and expansion opportunities, collaborating with the sales team to recommend additional solutions based on customer needs.
• Become familiar with IIoT industry trends, industrial automation protocols (MQTT, OPC UA, Modbus), and API integration best practices.
• Participate in onboarding team meetings, providing feedback on customer pain points and product improvements.

Who you are

• Degree in Engineering, Computer Science, or a related technical field, or equivalent work experience.
• Up to 3 years of experience in technical support, sales engineering, or a related role. Internship experience—particularly in IIoT, industrial automation, or API integration—is a plus. While at least one year of relevant experience is preferred, it is not required.Passionate about technology and industrial automation, with a strong technical foundation.
• Familiarity with RESTful APIs, JSON, Webhooks, OAuth, and industrial communication protocols is a plus of modern web applications, cloud-based IIoT solutions, and industrial automation concepts is a plus.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Strong verbal and written communication and presentation skills in English, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Self-driven and autonomous, demonstrating ownership and accountability in all tasks.
• Highly organized, detail-oriented, and proactive, with an eagerness to learn.

Why Join Us?

• Hands-on experience with cutting-edge IIoT and industrial automation technologies.
• A collaborative team that values innovation, customer success, and technical excellence.
• A fast-growing industry with career advancement opportunities in Customer Support, Engineering, or Sales.
• The chance to work with leading OEMs and industrial clients, driving real-world digital transformation.
• If you’re excited to work at the intersection of technology, automation, and customer enablement, apply today!

About ei3

ei3 has been at the forefront of pioneering IIoT apps and AI-driven solutions, establishing itself as a trusted leader in the industrial manufacturing sector since 1999. We partner with both machine builders and manufacturers, equipping them with tools to supercharge efficiency, promote sustainability, and unlock substantial cost savings for their operations. Our impact extends across key industry sectors, including Printing, Plastics, Packaging, and Commercial Real-Estate. With headquarters in New York, we span the globe with strategic offices in Montreal and Zurich. For a deeper dive into our transformative solutions and their tangible benefits, we invite you to explore www.ei3.com.

We offer competitive compensation packages and benefit offerings.