What are the responsibilities and job description for the Industrial Automation Specialist position at ei3 : Industrial Internet Intelligence?
About Us
ei3 has been a pioneer in Industrial Internet of Things (IIoT) applications and AI-driven solutions since 1999. We partner with machine builders and manufacturers to equip them with tools for efficiency, sustainability, and cost savings.
Job Description
We are seeking an Associate Sales Support Engineer to support the customer onboarding process by providing technical expertise and guiding customers through the onboarding and integration process.
About You
- You will play a key role in bridging sales, engineering, and customer support teams.
- You will help customers understand the technical aspects of our platform and its integration into their industrial automation environments.
- You will become knowledgeable in ei3 applications, API integrations, and industrial data collection and connectivity systems.
Responsibilities
- Provide Level 1 technical support by assisting customers with ei3 application setup, API integrations, system configurations, and data connectivity.
- Diagnose and resolve configuration and connectivity issues.
- Conduct training sessions for customers and internal teams.
- Support the sales and onboarding teams by providing technical expertise in pre-sales discussions, product demonstrations, and customer presentations.
- Identify upselling and expansion opportunities.
Requirements
- Degree in Engineering, Computer Science, or a related technical field, or equivalent work experience.
- Up to 3 years of experience in technical support, sales engineering, or a related role.
- Familiarity with RESTful APIs, JSON, Webhooks, OAuth, and industrial communication protocols.
- Strong verbal and written communication and presentation skills in English.
